INTERVIEWING CLERK OPS - 60932352

My Florida CFO; Fort Myers, Northern (FL, KY); Hybrid; USD 40,697,000 - 54,997,000; Full time

Job summary

Florida Department of Children and Families is seeking an Interviewing Clerk OPS in Fort Myers to interview applicants and determine service eligibility, both by phone and in person. The role includes data entry, filing, and managing lobby assistance for public assistance programs.

Prospective candidates must meet minimum qualifications and complete an online typing assessment. The position is full-time, with hourly pay of $16.71 and state employment benefits. Background checks are required.

Qualifications

• High school diploma or equivalent plus two years clerical/public contact experience.
• College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience.
• Bi-lingual Creole/English preferred

Responsibilities

• Interview applicants to determine type of services and public assistance needs, over the phone and in person.
• Enter client data into database from intake information and maintain necessary files and records.
• Perform general clerical duties including using office machines and assisting customers in service center lobby.

Skills

Bilingual Creole/English

Typing skills

Data entry

Customer service

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:882295

Agency: Children and Families

Working Title: INTERVIEWING CLERK OPS - 60932352

Interviewing Clerk – Other Personal Services (OPS)

Location: Fort Myers (Lee County) - Applicants interested in working in counties other than Lee County will need to apply for positions advertised for those specific areas on the People First System.

This FULL-TIME OPS position is with the Economic Self Sufficiency Program Customer Service Centers and will be responsible for interviewing applicants to determine type of services and public assistance needs, both over the phone and in person and assisting customers in the Service Center Lobbies.

Some of the duties of the Interviewing Clerk include explanation of eligibility of applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, answering the phone, using photocopy machine, scanner and other office machines.

Your application will be reviewed to determine if you meet the minimum requirements for the position and if so, you will be contacted via email to complete an on-line computer skill and typing assessment. You must attain a proficient score to be interviewed for the position.

This position is OPS and will be paid $16.71 hourly and is scheduled for full-time hours.

MINIMUM QUALIFICATIONS:

• A high school diploma or its equivalent and two years of clerical or public contact experience. College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience.

PREFERENCE:

• Bi-lingual and able to speak, read and write in the Creole/English language.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bi-lingual and able to speak, read and write in the Creole/English language.
• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Be detail oriented and enter data accurately into a computerized system.
• Navigate through computer screens, and complete and review basic computer documents and other forms.
• Knowledge of basic arithmetic.
• Prepare, clear, concise and accurate records and other documentation.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Be proficient in the use of the computer including exceptional typing skills.
• Follow written and oral directions and instructions.
• Plan and organize to ensure work is completed in accordance with regulations relating to eligibility and timeliness.
• Ability to review data for accuracy and completeness and organize and maintain filing system.

BACKGROUND SCREENING REQUIREMENT:

• It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.
• No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees are subject to background re-screening at least every five (5) years.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: FORT MYERS, FL, US, 33902

Nearest Major Market: Fort Myers

Nearest Secondary Market: Cape Coral

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.