INTERVIEWING CLERK - 60020269

State of Florida; Gainesville (FL); On-site; USD 27,000 - 34,000; Full time

Job summary

Florida's Department of Children and Families is seeking an Interviewing Clerk in Gainesville to assess eligibility for government programs and assist customers in the Customer Service Center.

The role involves guiding applicants through forms, explaining program requirements, and coordinating referrals to community resources while maintaining accurate records and complying with departmental procedures.

Qualifications

• Must have at least 2 years of clerical experience in an office setting.
• Must have more than 1 year of customer service experience.
• Must have more than 1-3 years of computer experience.

Responsibilities

• Effectively assess customers' needs and refer to community agencies as appropriate.
• Assist customers with completion of online or paper applications and My ACCESS accounts.
• Document customers' records timely and in accordance with departmental procedures.
• Explain eligibility requirements, form completion requirements, and available program benefits.
• Escalate customer complaints/inquiries in a timely and accurate manner.

Skills

Clerical experience

Customer service

Computer experience

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886892

Agency: Children and Families

Working Title: INTERVIEWING CLERK - 60020269

This is work interviewing and/or determining eligibility of people applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.

• Effectively assessing customers' needs.
• Referring customers to community agencies as appropriate.
• Timely and accurately escalating customers' complaints/inquires as appropriate.
• Documenting customers' records timely and in accordance with departmental procedures.
• Assisting customers with completion of online or paper applications.
• Assisting customers with My ACCESS Accounts.
• Effectively communicate with internal and external customers as by departmental procedures.
• Effectively maintaining customer lobby log in accordance to Performance Management Plan.
• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits

REQUIREMENTS

Only State of Florida Applications will be accepted

Must have at least 2 years of clerical experience in an office setting. Must have more than 1 year of customer service experience. Must have more than 1 -3 years of computer experience.

This position requires a security background check and participation in direct deposit.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The salary is nonnegotiable at $1336.92 Biweekly.

EXAMPLES OF JOB CHARACTERISTICS

Analyzing Data or Information

Identifying underlying principles, reasons, orfacts by breaking down information or data into separate parts.

Assisting and Caring for Others

Providing assistance or personal care toothers.

Documenting/Recording Information

Entering, transcribing, recording, storing, ormaintaining information in either written form or by electronic/magneticrecording.

Processing Information

Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

Getting Information Needed to do the Job

Observing, receiving, and otherwise obtaininginformation from all relevant sources.

Communicating With Persons Outside Of the Organization

Communicating with persons outside theorganization, representing the organization to customers, the public,government, and other external sources. This information can be exchangedface-to-face, in writing, or via telephone/electronic transfer.

Interpreting Meaning of Information to Others

Translating or explaining what information means and how it can be understood or used to support responses or feedbackto others.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning withinformation and data to make decisions and solve problems. These processesinvolve making decisions about the relative importance of information andchoosing the best solution.

Monitoring and Controlling Resources

Monitoring and controlling resources andoverseeing the spending of money.

Judging Qualities of Things, Services, People

Making judgments about or assessing the value,importance, or quality of things or people.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Speaking

Talking to others to effectively conveyinformation

Judgment and Decision Making

Weighing the relative costs and benefits of apotential action

Listening to what other people are saying andasking questions as appropriate

Information Gathering

Knowing how to find information andidentifying essential information

Problem Identification

Identifying the nature of problems

Understanding written sentences and paragraphsin work related documents

Service Orientation

Actively looking for ways to help people

Writing

Communicating effectively with others inwriting as indicated by the needs of the audience

Information Organization

Finding ways to structure or classify multiplepieces of information

Identification of Key Causes

Identifying the things that must be changed toachieve a goal

Knowledge of the structure and content of theEnglish language including the meaning and spelling of words, rules ofcomposition, and grammar

Therapy and Counseling

Knowledge of information and techniques neededto rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its properuse, and methods to evaluate treatment effects

Knowledge of administrative and clericalprocedures and systems

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

GAINESVILLE, FL, US, 32601 GAINESVILLE, FL, US, 32605 GAINESVILLE, FL, US, 32606 GAINESVILLE, FL, US, 32607 GAINESVILLE, FL, US, 32608 GAINESVILLE, FL, US, 32609 GAINESVILLE, FL, US, 32611 GAINESVILLE, FL, US, 32641 GAINESVILLE, FL, US, 32653

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.