Interventional Radiology Scheduler & Patient Experience

X-Ray Associates of New Mexico; Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

X-Ray Associates of New Mexico in Albuquerque is seeking a detail-oriented Interventional Radiology Assistant Scheduler to join our team. You will schedule imaging and interventional procedures, register patients, and help with insurance and authorizations to ensure smooth patient experiences.

This role collaborates with physicians, technicians, nurses and radiologists to keep IR workflows efficient and compassionate care.

Qualifications

• High School Diploma or GED required.
• 4 years of customer service experience required.
• Medical office, patient care, scheduling, or radiology experience preferred.
• Strong organizational, communication, and multitasking skills.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule imaging and interventional procedures while providing patients with preparation instructions.
• Register patients and verify demographics, insurance information, authorizations, and required documentation.
• Conduct appointment confirmation calls and answer patient questions.
• Review upcoming IR appointments to ensure orders, labs, pathology reports, prior imaging, and authorizations are complete.
• Coordinate with referring physician offices to obtain missing information and resolve scheduling issues.
• Monitor patient flow and assist with patient escorting, gowning instructions, and general departmental support.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Assist clinical staff with administrative and support tasks as needed.
• Provide exceptional customer service while maintaining a professional and compassionate approach to patient care.

Skills

Customer service

Scheduling

Organization

Communication

Multitasking

Education

High School Diploma or GED

Job description

X-Ray Associates of New Mexico in Albuquerque is seeking a detail-oriented Interventional Radiology Assistant Scheduler to join our team. You will schedule imaging and interventional procedures, register patients, and help with insurance and authorizations to ensure smooth patient experiences.

This role collaborates with physicians, technicians, nurses and radiologists to keep IR workflows efficient and compassionate care.