Interpreter Scheduling Specialist

Interpreting; Santa Fe (NM); On-site; USD 45,000 - 73,000; Full time

Job summary

New Mexico School for the Deaf is seeking an Interpreter Scheduling Specialist to receive and schedule interpreting requests, perform administrative duties for the Interpretation and Translation Department, and support the department’s mission through professional coordination with staff and interpreters.

The role involves maintaining interpreter credentials, coordinating calendars, and training users on the interpreter scheduling system, with emphasis on confidentiality and positive, respectful

Qualifications

• AA/BA preferred.
• Experience scheduling interpreters or multiple on-going meetings preferred.
• Minimum ASL fluency required, ASL proficiency preferred.

Responsibilities

• Assists in coordination of the interpreting schedule and coordination of documents to be translated, following internal procedures for resolving routine scheduling conflicts independently and referring to the Coordinator of Interpretation and Translation for non-routine or complex matters.
• Ability to adjust quickly to an ever-changing schedule, flexible with constantly changing demands and able to multi-task effectively without losing track of tasks.
• Communicates in a positive and effective manner with staff, students, co-workers, contractors and/or visitors.
• Manages and organizes all meetings, assignments, requests, and details of the department schedule.
• Provides training for NMSD community on the use of interpreter scheduling system.
• Communicates with internal NMSD staff regarding interpreting requests made. Ensures that all information necessary is obtained prior to booking interpreters.
• Composes and sends prep materials to interpreters as needed.
• Prepares and enters documents into electronic and manual records using computer hardware and software. Maintains accurate and current record of interpreter credentials.
• Compiles, records, and reports departmental information to the Coordinator of Interpretation and Translation.
• Performs various record, bookkeeping and filing system duties.
• Enters requisitions into system when needed, performs billing, invoicing and statistical reporting duties.
• Accepts incoming calls and correspondence and responds independently when possible.
• Assists in the preparation of memorandums.
• Prepares agendas and materials for departmental meetings and takes notes during these meetings.
• Acts as custodian of departmental documents and records.
• Prepares and modifies confidential correspondence, reports, and other complex documents.
• Ensures operation of equipment (printer, iPads, headsets, etc.) by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories.
• Maintains supplies inventory by checking stock and anticipating needs; places, verifies and expedites orders for supplies.
• Creates and maintains record of all Interpreter and Translator contracts.
• Performs clerical and administrative support duties, including drafting written materials, filing, and operating office equipment.
• Demonstrates involvement as a team member by contributing to the department’s philosophy, vision, and goals. Participates in and contributes to monthly staff meetings.

Skills

Scheduling

Communication

Organization

Confidentiality

Education

AA/BA preferred

Tools

Interpreter scheduling system

Job description

Starting Date: Immediately

Job Description

Reports to: Interpreter Coordinator

Primary Service Area: Santa Fe

Employment Term: 12 month, Exempt

Salary/Wage Range: $45,273.00-$72,819.00 (New hires are offered up to mid-range, dependent upon qualifications and experience.)

Summary

Receives and schedules interpreting requests in accordance with departmental procedures and direction from the Coordinator of Interpretation and Translation. Performs scheduling and administrative duties for the Interpretation and Translation Department in a positive and receptive manner, while helping to advance the mission and vision of New Mexico School for the Deaf. In addition to scheduling, filing, and written correspondence, the position involves frequent interactions with a diverse group of NMSD staff members at all levels of the organization via telephone, video phone, email, and in person. Brings experience and/or training in the interpreting profession to administrative duties—maintenance of confidentiality, professional conduct, and appearance are requirements of this position. This is a position of trust, privy to professional and personnel information, which must be held in confidence.

It is anticipated and expected that all functions of this position will be performed in a positive and respectful manner, with a strong focus on advancing the mission and vision of New Mexico School for the Deaf. The duties and competencies listed are comprehensive yet not all inclusive of this position.

Essential Duties and Responsibilities

• Assists in coordination of the interpreting schedule and coordination of documents to be translated, following internal procedures for resolving routine scheduling conflicts independently and referring to the Coordinator of Interpretation and Translation for non-routine or complex matters.
• Ability to adjust quickly to an ever-changing schedule, flexible with constantly changing demands and able to multi-task effectively without losing track of tasks.
• Communicates in a positive and effective manner with staff, students, co-workers, contractors and/or visitors.
• Manages and organizes all meetings, assignments, requests, and details of the department schedule.
• Provides training for NMSD community on the use of interpreter scheduling system.
• Communicates with internal NMSD staff regarding interpreting requests made. Ensures that all information necessary is obtained prior to booking interpreters.
• Composes and sends prep materials to interpreters as needed.
• Prepares and enters documents into electronic and manual records using computer hardware and software. Maintains accurate and current record of interpreter credentials.
• Compiles, records, and reports departmental information to the Coordinator of Interpretation and Translation.
• Performs various record, bookkeeping and filing system duties.
• Enters requisitions into system when needed, performs billing, invoicing and statistical reporting duties.
• Accepts incoming calls and correspondence and responds independently when possible.
• Assists in the preparation of memorandums.
• Prepares agendas and materials for departmental meetings and takes notes during these meetings.
• Acts as custodian of departmental documents and records.
• Prepares and modifies confidential correspondence, reports, and other complex documents.
• Ensures operation of equipment (printer, iPads, headsets, etc.) by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories.
• Maintains supplies inventory by checking stock and anticipating needs; places, verifies and expedites orders for supplies.
• Creates and maintains record of all Interpreter and Translator contracts.
• Performs clerical and administrative support duties, including drafting written materials, filing, and operating office equipment.
• Demonstrates involvement as a team member by contributing to the department’s philosophy, vision, and goals. Participates in and contributes to monthly staff meetings.

Position-Specific Qualifications/Requirements:

Education and/or Experience:

• AA/BA preferred.
• Experience scheduling interpreters or multiple on-going meetings preferred.

Language Requirement:

• Minimum ASL fluency required, ASL proficiency preferred.

Qualifications and Expectations Applicable to All NMSD Employees

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Commitment to Vision - Must be committed to NMSD’s Vision, Mission, and Beliefs
• Language Skills - Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, and the general public.
• American Sign Language: Proficiency in or willingness to learn American Sign Language required.
• Written Communication: Writes clearly and informatively; varies writing style to meet needs.
• Organization - Must be organized and detail-oriented.
• Analytical - collects and aggregates data for program maintenance and improvement.
• Continuous Learning - Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity. Possesses a working knowledge of Microsoft Office and Outlook.
• Mathematical Skills - Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Reasoning Ability - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to think independently, solve problems and work with the whole team.
• Problem Solving - Gathers and analyzes information skillfully; develops alternative solutions; works in group problem solving situations.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
• Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles.
• Organizational Support - Follows policies and procedures; completes tasks correctly and on time; supports organization’s goals and values.
• Adaptability - Manages competing demands.
• Personal Appearance - Dresses appropriately for position; keeps self well groomed.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions.
• Initiative - Seeks increased responsibilities; asks for and offers help when needed.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.
• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to drive for long periods of time; stand; walk and sit. Unless otherwise stated in this job description, the employee must occasionally lift and/or move up to 30 pounds.

NMSD is committed to providing equal employment opportunities to all employees and applicants for employment. We adhere to all applicable laws, statutes, and regulations regarding equal employment opportunities and affirmative action. As an equal opportunity employer, we ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, family and medical leave, protected veteran status, or any other characteristic protected by law.

Interpreter Scheduling Specialist

NM School for the Deaf Interpreting - Santa Fe, New Mexico Open in Google Maps

Position Type: Full-Time

Contact Information

• NM SD
• 1060 Cerrillos Road
• Santa Fe, New Mexico 87505
• Phone: [phone]
• Email: [e-mail]