Interpreter Recruiter and Liaison

Hands Up Communications; United States; Remote; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k)

Professional development opportunities

Flexible schedule

Job summary

Hands Up Communications is seeking an experienced Interpreter Recruiter & Liaison to grow and support our interpreter network across ASL and spoken languages, including high-demand languages. You will recruit new interpreters and serve as the main contact for existing interpreters, ensuring they feel supported and valued.

This role requires deep understanding of the language services industry, credentialing, and ongoing professional development, with a focus on remote coordination and community

Qualifications

• Minimum of three (3) years in language services, either as a working interpreter or in interpreter recruitment, vendor management, language access coordination, or interpreter operations.
• In-depth knowledge of interpreting professions, including modes, delivery methods, ethics, and professional conduct.
• Familiarity with ASL and spoken-language certifications, assessments, and training requirements.
• Ability to assess interpreter qualifications and recognize red flags during screening.
• Strong interpersonal and conflict-resolution skills with empathy and professionalism.
• Comfort working remotely with ATS, video platforms, databases, and standard office software.

Responsibilities

• Source ASL and spoken-language interpreter candidates through job boards, associations, training programs, universities, community organizations, and referrals.
• Build relationships within the Deaf community and ASL interpreter networks, including recruiting Certified Deaf Interpreters.
• Develop creative sourcing strategies for rare languages and outreach to diaspora communities.
• Screen candidates for language proficiency, interpreting skills, professional conduct, and ethics.
• Coordinate credential verifications and certifications (RID, BEI, state licensure, etc.).
• Manage full recruitment lifecycle from outreach to onboarding and offers.
• Maintain an organized candidate pipeline ahead of language demand.
• Serve as primary contact for current interpreters, addressing questions about assignments, pay, and policies.
• Track renewals, CEUs, and compliance documents to keep interpreters current.
• Communicate updates on policies and opportunities including ASL where appropriate.

Skills

Interpreter recruitment

Vendor management

Communication

Remote collaboration

Tools

Applicant Tracking System

Video conferencing tools

Job description

COMPANY: Hands Up Communications

LOCATION: Remote

EMPLOYMENT TYPE: Full-time, hourly

JOB TITLE: Interpreter Recruiter & Liaison

COMPANY: Hands Up Communications

LOCATION: Remote

EMPLOYMENT TYPE: Full-time, hourly

ABOUT US

Hands Up Communications provides professional interpretation services in American Sign Language (ASL) and spoken languages across medical, legal, educational, business, and community settings. Our interpreters make communication possible when it matters most, and we’re committed to finding great interpreters and taking care of them once they join us.

ABOUT THE ROLE

We’re seeking an experienced Interpreter Recruiter & Liaison to grow and support our interpreter network across all languages, including ASL, high-demand spoken languages like Spanish, Mandarin, and Arabic, and rare languages of lesser diffusion. You’ll bring new interpreters on board and serve as the main point of contact for our existing interpreters, making sure they feel supported, informed, and valued.

This is not a general recruiting or HR role. You’ll need a deep, practical understanding of the language services industry, including how interpreters are trained, credentialed, and assessed, and what interpreters need to do their best work.

RESPONSIBILITIES

Recruiting

• Source ASL and spoken-language interpreter candidates through job boards, professional associations, interpreter training programs, universities, community organizations, and referrals.
• Build relationships within the Deaf community and with ASL interpreter networks, including recruiting Certified Deaf Interpreters (CDIs).
• Develop creative sourcing strategies for rare and hard-to-fill languages, including outreach to diaspora communities and language-specific networks.
• Screen candidates for language proficiency, interpreting skills, professional conduct, and knowledge of interpreting ethics and standards of practice.
• Evaluate and verify credentials, including RID certifications (NIC, CDI), BEI, state ASL interpreter licensure, CCHI, NBCMI, court certifications, ATA, and equivalent international credentials.
• Coordinate language proficiency and interpreting skills assessments.
• Manage the full recruitment lifecycle, from outreach and interviews through offers, contracting, and onboarding.
• Maintain an organized candidate pipeline, anticipating language demand and building a bench of qualified interpreters ahead of need.

Interpreter Liaison and Support

• Serve as the primary point of contact for current interpreters, answering questions and resolving concerns related to assignments, scheduling, pay, policies, and client interactions.
• Conduct regular check-ins with interpreters to gather feedback, address issues early, and strengthen retention.
• Act as a bridge between interpreters and internal teams (scheduling, operations, billing, quality assurance), advocating for interpreter needs while supporting company goals.
• Help resolve concerns between interpreters and clients professionally and fairly.
• Track credential renewals, continuing education requirements (such as RID CEUs), and compliance documents to keep interpreters current and assignment-ready.
• Share updates on policies, procedures, and opportunities through clear, accessible communication, including ASL where appropriate.
• Support professional development by connecting interpreters with training, workshops, mentoring, and resources, including resources on self-care and vicarious trauma.
• Help build a sense of community among remote and independent interpreters through recognition efforts, virtual meetups, and team communications.
• Conduct exit interviews and use feedback to identify trends and recommend improvements to retention and interpreter experience.

General

• Partner with scheduling, operations, and quality assurance teams to understand coverage gaps and client requirements.
• Represent Hands Up Communications at virtual and in-person industry events, conferences, and interpreter association meetings.
• Keep up to date on industry trends, pay standards, and certification requirements across ASL and spoken-language specializations.

REQUIRED QUALIFICATIONS

• Minimum of three (3) years of experience in the language services industry, either as a working interpreter or in a role such as interpreter recruitment, vendor management, language access coordination, or interpreter operations.
• In-depth knowledge of the interpreting profession, including modes of interpreting (consecutive, simultaneous, sight translation), delivery methods (on-site, OPI, VRI, VRS), specializations (medical, legal, educational, conference, community), and professional codes of ethics such as the NAD-RID Code of Professional Conduct.
• Familiarity with ASL and spoken-language certifications, assessments, and training requirements.
• Ability to assess interpreter qualifications and recognize red flags during screening.
• Strong interpersonal and conflict-resolution skills, with the ability to handle sensitive conversations with empathy and professionalism.
• Sensitivity to diverse cultural backgrounds and Deaf culture.
• Excellent organization and ability to manage a high volume of candidates and interpreter relationships at once.
• Comfort working remotely with applicant tracking systems, video platforms, databases, and standard office software.

PREFERRED QUALIFICATIONS

• Previous work as a certified or qualified interpreter (ASL or spoken language).
• Fluency in ASL and/or one or more spoken languages in addition to English.
• An established network within the interpreter community and/or the Deaf community.
• Experience recruiting for languages of lesser diffusion.
• Experience in interpreter retention, community management, or workforce support.

WHAT WE OFFER

• Health insurance
• Paid time off (PTO)
• 401(k)
• Professional development opportunities
• Flexible schedule

EEO STATEMENT

Hands Up Communications is an equal opportunity employer and values diversity. We welcome applicants of all backgrounds, and Deaf and hard of hearing candidates are encouraged to apply.