Interpreter (Night Shift)

Brown-University-Health-1; Providence (RI); On-site; USD 74,501,000 - 77,854,000; Full time

Job summary

Brown University Health is seeking a Medical Interpreter to provide high-quality oral and written interpretation for non-English speaking patients and staff at Rhode Island Hospital. The role supports patient care by translating medical questions, responses and paperwork, including sign language interpretation for Deaf and Hard of Hearing patients, and guiding patients through forms and procedures.

The interpreter will work under the supervision of the Manager Interpreter Services & Information

Qualifications

• Fluency in English and target foreign language.
• Medical Interpreter Training Program certificate or equivalent.
• Proficiency in Medical Terminology in English and target language.
• Strong interpersonal and communication skills for emotionally charged medical settings.

Responsibilities

• Provide oral and written interpretation for non-English and Sign Language patients.
• Interpret medical providers' questions and instructions in person or by telephone.
• Interview patients to complete required forms.
• Schedule and direct patients to appointments and assist with paperwork.
• Explain billing, services and procedures to patients and families.
• Bridge cultural beliefs and practices with American medical care.
• Coordinate with external institutions and agencies as needed.
• Provide training to staff on cultural and language issues.
• Translate medical documents and information for staff and patients.
• Maintain documentation and logs.
• Uphold quality, safety and infection control standards.

Skills

Bilingual

Medical Interpreting

Medical Terminology

Interpersonal Skills

Education

Associate Degree or equivalent experience

Job description

SUMMARY:

Under general supervision of the Manager Interpreter Services & Information Desk or designee, and in accordance with established policies and procedures, the Medical Interpreter provides both oral and written foreign language interpretation services to non-English speaking patients and employees. Explains hospital policies and procedures and provides assistance to patients who have limited English proficiency. All essential functions performed in this position reflect the age specific needs of the patients. Sign Language Interpreters are also provided for Deaf and Hard of Hearing Patients and their families. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Provides both oral and written foreign language interpretation services to non-English and Sign Language for Deaf and Hard of Hearing patients.
• Interprets medical providers and staffs' questions, responses and/ or instructions to patients, including technical terms: interprets the patients' responses and/ or questions. In person or by telephone.
• Interviews patients to complete required forms.
• Schedules and Directs patients to appointment by telephone instructions or by physical escort when medically necessary.
• Assists Hospital personnel by providing explanation of Rhode Island Hospital billing system, Community Free Service, HMO and or third party procedures by interpreting and assisting the patients in completion of paperwork.
• Assists Hospital personnel by interpreting cultural beliefs of non-English speaking patients. Interprets for employees and their department supervisors, in all areas of the hospital when appropriate and necessary.
• Assists Hospital personnel by providing communication with outside institutions and agencies on behalf of patients and staff; i.e., Hospitals, Clinics, VNA, Providence Center, and when required, provide medical information to overseas doctors and hospitals.
• Provides training to Hospital personnel around cultural issues and ethnicity. Facilitates different language communication and allay anxiety of patients.
• Requires ability to translate medical documents or information to be utilized by hospital staff, patients and their families, accurately and precisely (i.e. medication instructions, brief letters.
• Records and maintains related documentation logs, records, and statistical data.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures and objectives.
• Performs other related duties, as required (i.e. answers telephone, input data into computer, etc.)

MINIMUM QUALIFICATIONS:

• Associate Degree in any area related to science or human services or its equivalent level of experience.
• Fluency and proficiency in both English and target Foreign language.
• Must have Medical Interpreter Training Program Certificate.
• Requires proficiency in Medical Terminology in English and a Foreign Language in order to interpret and translate accurately.
• Requires interpersonal and communication skills to deal effectively with medical providers treating patients and their families in situations that may be difficult and highly emotional for both parties.
• Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Able to accurately interpret and translate verbal and written.
• Requires the ability to interview, assess and train student interpreters and, when needed, to act as a liaison for RIH for educational purposes in schools and other community agencies and institutions (i.e.: Brown University Interpreter Aide Program).
• Provides support to student interpreters.
• Requires the knowledge, sensitivity, and ability to bridge ethnic values, cultural beliefs and behaviors with American Medical Practices.
• Responsible to ensure that a language barrier does not prevent the provision of Quality Medical Care.
• Sign Language interpreters require certification and or license.

EXPERIENCE:

• Minimum of one to two years' of formal Medical Interpreting.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Works in a normal office environment with significant exposure to patient care environment.

SUPERVISORY RESPONSIBILITY:

• None

Pay Range:

$26.00-$27.17

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M,T,TF, S, S 11:30pm - 8:00am

Work Shift:

Night

Driving Required:

No

Union:

International Brotherhood Teamsters