Interpreter (Full-Time Days)

103 Rochester General Hospital; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Rochester Regional Health seeks an Interpreter to support the Communication Service department in Rochester, NY. The role facilitates interpretation between patients, families, and care staff, ensuring culturally appropriate communication and accurate translation of documents.

The position requires completion of an Interpreter Education Course prior to hire, strong customer service, and the ability to work 40 hours per week, Mon-Fri with varying schedules. National certification is preferred.

Qualifications

• In lieu of a degree, equivalent combination of experience and education will be considered.
• Exceptional customer service and communication skills.
• Successful completion of Interpreter Education Course prior to hire.
• Compassionate, kind and patient focused demeanour.
• Successful completion of Language Skills assessment prior to hire.
• National Certification preferred.

Responsibilities

• Interpret clinical and other interactions between patients, families and staff; translate documents and arrange with outside translation vendors as needed; on-call for patient service needs and responds in a timely manner.
• Accept referrals via pager, voice mail and other methods for interpreting both emergency and scheduled interactions; prioritize requests and adapt as needed.
• Participate in cultural sensitivity training opportunities for organization staff.

Skills

Customer service

Communication

Interpreting knowledge

Language skills assessment

Compassionate demeanor

Education

Interpreter Education Course

National Certification

Job description

Summary

To facilitate communication between health care providers and non-English speaking patients, helping to advocate for their needs at each point along the care continuum.

Job Title

Interpreter

Department

Communication Service

Location

Rochester Regional Health

Hours Per Week

40

Schedule

Monday-Friday - schedule varies

Attributes

• In lieu of a degree, equivalent combination of experience and education will be considered
• Exceptional customer service and communication skills
• Successful completion of Interpreter Education Course prior to hire
• Compassionate, kind and patient focused demeanour
• Successful completion of Language Skills assessment prior to hire
• National Certification preferred

Responsibilities

• Customer Service. Conduit for interpretation of patients’ cultural needs to service staff; interpret clinical and other interactions between patients, families and staff; translate documents and other printed materials as requested by organization, arrange with outside translation vendors as needed; on-call for patient service needs and responds in a timely manner
• Time Management. Accept referrals via pager, voice mail and other methods for interpreting both emergency and scheduled interactions; prioritize requests and recommends utilization of other methods if needed; familiar with medical terminology and procedures
• Development. Participate in cultural sensitivity training opportunities for organization staff relating to interactions with patients and families of various cultures

Education

LICENSES / CERTIFICATIONS:

Physical Requirements

Light - Clinical - Light clinical roles involve frequent standing and walking, with occasional lifting of light objects (≤20 lbs.) and routine reaching, grasping, and fine manipulation for tasks such as patient care, laboratory work, or specimen processing. Staff rely on strong visual and auditory acuity to accurately observe specimens, read instrumentation, monitor patients, respond to alarms, and communicate effectively with care teams. Cognitive demands include multitasking, prioritizing clinical and laboratory workflows, and coordinating with interdisciplinary teams. Emotional resilience is necessary due to frequent interruptions, shifting priorities, and the need for precise and compassionate interaction with patients and colleagues. Environmental exposures may include infectious materials, biological specimens, cleaning agents, sharps, chemical reagents, and wet surfaces. PPE use, TB testing, and schedule flexibility are commonly required. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay

PAY RANGE: $20.00 - $26.00 CITY: Rochester POSTAL CODE: 14621 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

About Us

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.