Interpreter (Full-Time Days)

Rochester Regional Health; City of Rochester (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Rochester Regional Health is seeking an Interpreter in the Communication Service department in Rochester, NY. The role supports interpretation between patients, families, and staff to facilitate understanding across language barriers.

This position requires completion of the Interpreter Education Course with a preference for national certification. Schedule typically Monday–Friday, 40 hours per week, with on-call expectations in a medical setting.

Qualifications

• Experience providing interpretation in healthcare settings.
• Ability to interpret between patients, families and staff.
• Ability to translate documents as requested by organization.

Responsibilities

• Provide interpretation for patient interactions and staff communications.
• Manage referrals via pager/phone and prioritize requests.
• Participate in cultural sensitivity training for staff.

Skills

Exceptional customer service

Strong communication skills

Education

Interpreter Education Course

National Certification preferred

Job description

SUMMARY

To facilitate communication between health care providers and non-English speaking patients, helping to advocate for their needs at each point along the care continuum.

JOB TITLE

Interpreter

DEPARTMENT

Communication Service

LOCATION

Rochester Regional Health

HOURS PER WEEK

40

SCHEDULE

Monday-Friday - schedule varies

ATTRIBUTES

• In lieu of a degree, equivalent combination of experience and education will be considered
• Exceptional customer service and communication skills
• Successful completion of Interpreter Education Course prior to hire
• Compassionate, kind and patient focused demeanor
• Successful completion of Language Skills assessment prior to hire
• National Certification preferred

RESPONSIBILITIES

• Customer Service. Conduit for interpretation of patients' cultural needs to service staff; interpret clinical and other interactions between patients, families and staff; translate documents and other printed materials as requested by organization, arrange with outside translation vendors as needed; on-call for patient service needs and responds in a timely manner
• Time Management. Accept referrals via pager, voice mail and other methods for interpreting both emergency and scheduled interactions; prioritize requests and recommends utilization of other methods if needed; familiar with medical terminology and procedures
• Development. Participate in cultural sensitivity training opportunities for organization staff relating to interactions with patients and families of various cultures.

PHYSICAL REQUIREMENTS

Light - Clinical - Light clinical roles involve frequent standing and walking, with occasional lifting of light objects (≤20 lbs.) and routine reaching, grasping, and fine manipulation for tasks such as patient care, laboratory work, or specimen processing. Staff rely on strong visual and auditory acuity to accurately observe specimens, read instrumentation, monitor patients, respond to alarms, and communicate effectively with care teams. Cognitive demands include multitasking, prioritizing clinical and laboratory workflows, and coordinating with interdisciplinary teams. Emotional resilience is necessary due to frequent interruptions, shifting priorities, and the need for precise and compassionate interaction with patients and colleagues. Environmental exposures may include infectious materials, biological specimens, cleaning agents, sharps, chemical reagents, and wet surfaces. PPE use, TB testing, and schedule flexibility are commonly required.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$20.00 - $26.00

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

CITY

Rochester

POSTAL CODE

14621

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.