Interpreter (Full-Time Days)

Rochester Regional Health; City of Rochester (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Rochester Regional Health is seeking an Interpreter to support non-English speaking patients and families at the Riedman Health Center. You will interpret clinical interactions, translate documents, and coordinate with translation vendors as needed.

This on-site role requires strong language skills and cultural sensitivity. The position emphasizes rapid response to referrals, familiarity with medical terminology, and participation in cultural sensitivity initiatives to enhance patient care.

Qualifications

• Exceptional customer service and communication skills.
• Successful completion of Interpreter Education Course prior to hire.
• Successful completion of Language Skills assessment prior to hire.
• National Certification preferred.

Responsibilities

• Conduit for interpretation of patients’ cultural needs to staff; interpret clinical and other interactions; translate documents; arrange with outside translation vendors; on-call for patient service needs.
• Accept referrals via pager, voice mail and other methods; prioritize requests; familiarize with medical terminology and procedures.
• Participate in cultural sensitivity training opportunities for organization staff.

Skills

Customer service

Communication skills

Cultural sensitivity

Language skills assessment

Education

Equivalent experience/education considered

Job description

SUMMARY

As an Interpreter, your dedication to each customer and their needs, superior knowledge of a second language and demonstrated cultural sensitivity makes you an important resource for non-English speaking patients and families.

STATUS: Full-Time

LOCATION: RGH Riedman Health Center

DEPARTMENT: Communication Service

SCHEDULE: Monday-FridayDaytime

ATTRIBUTES

• In lieu of a degree, equivalent combination of experience and education will be considered
• Exceptional customer service and communication skills
• Successful completion of Interpreter Education Course prior to hire
• Compassionate, kind and patient focused demeanor
• Successful completion of Language Skills assessment prior to hire
• National Certification preferred

RESPONSIBILITIES

• Customer Service. Conduit for interpretation of patients’ cultural needs to service staff; interpret clinical and other interactions between patients, families and staff; translate documents and other printed materials as requested by organization, arrange with outside translation vendors as needed; on-call for patient service needs and responds in a timely manner
• Time Management. Accept referrals via pager, voice mail and other methods for interpreting both emergency and scheduled interactions; prioritize requests and recommends utilization of other methods if needed; familiar with medical terminology and procedures
• Development. Participate in cultural sensitivity training opportunities for organization staff relating to interactions with patients and families of various cultures.

PHYSICAL REQUIREMENTS: Light - Clinical - Light clinical roles involve frequent standing and walking, with occasional lifting of light objects (≤20 lbs.) and routine reaching, grasping, and fine manipulation for tasks such as patient care, laboratory work, or specimen processing. Staff rely on strong visual and auditory acuity to accurately observe specimens, read instrumentation, monitor patients, respond to alarms, and communicate effectively with care teams. Cognitive demands include multitasking, prioritizing clinical and laboratory workflows, and coordinating with interdisciplinary teams. Emotional resilience is necessary due to frequent interruptions, shifting priorities, and the need for precise and compassionate interaction with patients and colleagues. Environmental exposures may include infectious materials, biological specimens, cleaning agents, sharps, chemical reagents, and wet surfaces. PPE use, TB testing, and schedule flexibility are commonly required.

PAY RANGE: $20.00 - $26.00