Interoperability Manager, AVP

Jobtailor; Connecticut; On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a senior professional to lead Aladdin Provider operations for State Street, focusing on governance, audit readiness, and client relationship management across Back Office and Middle Office functions.

The role requires deep knowledge of fund accounting, custody operations, and post-trade processes, with a track record of implementing process improvements and managing cross-border, cross-functional teams.

Qualifications

• Bachelor's degree in Finance, Economics, Business, Information Systems, or a related field
• 5–8+ years of experience in fund accounting, custody operations, investment operations, securities processing, or capital markets operations
• Strong understanding of State Street Back Office and Middle Office operations; experience with the Aladdin operating model or comparable front-to-back investment platform preferred
• Experience with governance, controls, client relationship management, audit readiness, third-party risk management, and service delivery routines
• Familiarity with post-trade architecture, financial transaction messaging standards, reconciliation, exception management, and reporting metrics.

Responsibilities

• Provide product support for the Aladdin Provider operating model at State Street, with a working understanding of the investment operations functions performed by State Street.
• Act as the primary relationship lead for Aladdin Provider / BRS, managing day-to-day engagement, service delivery alignment, and issue escalation across Back Office functions, PDX implementation, and State Street Back Office clients on Aladdin.
• Establish and execute governance frameworks supporting Global Delivery across Application Inventory Warehouse (AIW), Aladdin intellectual property attestations for licensed Middle Office / Back Office users, and related control routines.
• Drive Alpha compliance for Aladdin Provider audit readiness, including support for internal audits, external audits, regulatory reporting, third-party risk management, documentation, and control evidence.
• Lead governance forums, incident reviews, and service reviews, providing transparency into volumes, exceptions, key risk indicators, SLAs, KPIs, and STP reporting.
• Coordinate escalation management across operations, technology, BRS stakeholders, and global teams to support timely issue resolution and clear stakeholder communication.
• Provide North America continuity and support to the Aladdin Provider reporting team in Poland responsible for reporting on Aladdin Back Office transactions and related data sets.
• Identify and implement process improvements and straight-through-processing enhancements to reduce manual intervention and strengthen controls.

Skills

Investment Operations

Aladdin Operating Model

Governance Frameworks

Audit Readiness

Client Relationship Management

Education

Bachelor's degree

Tools

Aladdin

Application Inventory Warehouse

Job description

• Provide product support for the Aladdin Provider operating model at State Street, with a working understanding of the investment operations functions performed by State Street.
• Act as the primary relationship lead for Aladdin Provider / BRS, managing day-to-day engagement, service delivery alignment, and issue escalation across Back Office functions, PDX implementation, and State Street Back Office clients on Aladdin.
• Establish and execute governance frameworks supporting Global Delivery across Application Inventory Warehouse (AIW), Aladdin intellectual property attestations for licensed Middle Office / Back Office users, and related control routines.
• Drive Alpha compliance for Aladdin Provider audit readiness, including support for internal audits, external audits, regulatory reporting, third-party risk management, documentation, and control evidence.
• Lead governance forums, incident reviews, and service reviews, providing transparency into volumes, exceptions, key risk indicators, SLAs, KPIs, and STP reporting.
• Coordinate escalation management across operations, technology, BRS stakeholders, and global teams to support timely issue resolution and clear stakeholder communication.
• Provide North America continuity and support to the Aladdin Provider reporting team in Poland responsible for reporting on Aladdin Back Office transactions and related data sets.
• Identify and implement process improvements and straight-through-processing enhancements to reduce manual intervention and strengthen controls.

Requirements

• Bachelor's degree in Finance, Economics, Business, Information Systems, or a related field
• 5–8+ years of experience in fund accounting, custody operations, investment operations, securities processing, or capital markets operations
• Strong understanding of State Street Back Office and Middle Office operations; experience with the Aladdin operating model or comparable front-to-back investment platform preferred
• Experience with governance, controls, client relationship management, audit readiness, third-party risk management, and service delivery routines
• Familiarity with post-trade architecture, financial transaction messaging standards, reconciliation, exception management, and reporting metrics.

Core Competencies

Demonstrates expertise in investment operations, particularly within the Aladdin Provider operating model, with a strong focus on governance, audit readiness, and client relationship management. Proven ability to implement process improvements and manage stakeholder communication effectively.

Highest-signal resume keywords

• Investment Operations
• Aladdin Operating Model
• Governance Frameworks
• Audit Readiness
• Client Relationship Management

ATS Optimization Keywords

Hard Skills

• Fund Accounting
• Custody Operations
• Securities Processing
• Capital Markets Operations
• Financial Transaction Messaging Standards
• Reconciliation
• Exception Management
• Reporting Metrics

Soft Skills

• Stakeholder Communication
• Issue Resolution
• Process Improvement

Industry Keywords

• Back Office Operations
• Middle Office Operations
• Third-Party Risk Management
• Service Delivery Routines

Tools & Technologies

• Aladdin
• Application Inventory Warehouse