Internship, Universal Creative – Business Technology Solutions (Summer 2027)

Universal Studios; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid internship

Housing/transportation assistance may

Job summary

Universal Destinations & Experiences Internship Program in Orlando invites motivated Students to join the Business Technology Solutions team and gain hands-on experience supporting enterprise applications and workplace IT initiatives.

You will assist with application administration, user provisioning, and AV tech support while learning endpoint engineering and IT service delivery to enhance guest experiences.

Qualifications

• Currently pursuing a Bachelor's or Graduate degree at an accredited institution.
• GPA minimum of 2.8.
• Transcript required upon application.
• In-person internship based in Orlando.

Responsibilities

• Assist with application administration and end-user support for platforms like Egnyte, ClickUp, and Orange Logic.
• Support user provisioning, license reviews, and access changes.
• Troubleshoot common issues and document resolutions and escalation steps.
• Create and maintain knowledge-base articles and SOPs.
• Support conference-room AV technology and testing readiness.
• Assist Windows endpoint engineering including config, deployment, and patching.
• Assist Mac endpoint administration using Jamf and enrollment workflows.
• Aid IT onboarding for new Universal Creative Team Members with device provisioning.
• Maintain accurate documentation on applications, devices, licensing, onboarding, and support.
• Participate in cross-functional meetings with Creative, Technology, and Security teams.
• Suggest process improvements to boost service consistency and efficiency.

Skills

Windows & macOS basics

Troubleshooting

Customer service

Microsoft Office

Communication

Team collaboration

Jamf

Egnyte

ClickUp

Orange Logic

Education

Bachelor's or Graduate degree in progress

Tools

Jamf

Egnyte

ClickUp

Orange Logic

Job description

Universal Destinations & Experiences Internship Program:

• Summer 2027 Program Dates: Approximately May 2027 – August 2027.

JOB SUMMARY:

Help power the technology that enables creativity and collaboration as a Business Technology Solutions Intern with Universal Creative. In this role, you will collaborate with technology professionals, business partners, and end users to support enterprise applications, workplace technology, and IT initiatives that help Creative teams work efficiently and effectively.

Through hands‑on project work, you will gain exposure to enterprise technology operations, endpoint management, and IT service delivery. You will assist with application administration, technology support, device provisioning, and user onboarding activities while supporting the tools and systems that drive collaboration across the organization. Working alongside the Business Technology Solutions team, you will gain experience with business applications, audiovisual technologies, endpoint engineering, and technical support processes. This internship offers an opportunity to build practical technology and problem‑solving skills while learning how IT teams support innovation, productivity, and the delivery of world‑class guest experiences.

MAJOR RESPONSIBILITIES:

• Assist with application administration and end‑user support for platforms such as Egnyte, ClickUp, and Orange Logic.
• Support user account provisioning, access changes, software licensing, and license‑utilization reviews.
• Troubleshoot common application issues and document findings, resolutions, and escalation steps.
• Assist with creating and maintaining knowledge‑base articles, standard operating procedures, setup guides, and other technical documentation.
• Support conference‑room audiovisual technology, including displays, cameras, microphones, control systems, and video‑conferencing equipment.
• Participate in conference‑room technology testing, issue identification, documentation, and readiness checks.
• Gain exposure to Windows endpoint engineering by assisting with device configuration, software deployment, patch validation, testing, and troubleshooting.
• Support Mac endpoint administration using Jamf, including device enrollment, configuration validation, application deployment, inventory review, and troubleshooting.
• Assist with IT onboarding for new Universal Creative Team Members, including preparing devices, provisioning application access, validating equipment, and providing introductory technology guidance.
• Maintain accurate application, device, licensing, onboarding, and support documentation.
• Participate in team meetings and cross‑functional touchpoints with Creative, Technology, Security, and other business partners as appropriate.
• Recommend process or documentation improvements that enhance service consistency, operational efficiency, and the Team Member technology experience.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and Team Member involvement activities.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• In pursuit of a Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above.
• Minimum cumulative 2.8 GPA is required.
• A transcript is required upon application.

PREFERRED SKILLS & KNOWLEDGE:

• Preferred majors include: Information Technology, Computer Science, Information Systems, Management Information Systems, Electrical Engineering, Digital Media, Business Analytics, or similar.
• Foundational knowledge of Windows and macOS environments.
• Strong troubleshooting, problem‑solving, and customer service skills.
• Proficiency in Microsoft Office and collaboration tools.
• Ability to manage multiple priorities while maintaining attention to detail and professionalism.
• Strong communication skills and willingness to learn new technologies in a collaborative environment.

Please note the following:

• This internship will be an in‑person experience, based in our Orlando offices.
• Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than August 2027.
• Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.
• All of our internships are paid, and you may also qualify for housing financial assistance if applicable. The Recruiter will provide specific eligibility details.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved.