Internship: Customer Operations Department: customer service and order management

ABB Inc; United States; Hybrid; USD 20,664 - 34,440; Part time

Benefits offered by this job

Hybrid work model (3 days remote)

Holidays and study leave

Training access

Competitive educational grant

Job summary

ABB invites aspiring professionals for an Internship in Order Management. You will support order entry and management processes using SAP-OCR Esker-SFDC, handling modifications and cancellations, and learning cross-system reconciliation with ES SAP and ITRDC SAP.

Join a hybrid work model with three days remote and two days in the office, plus access to ABB's training resources and a competitive educational grant.

Qualifications

• Education: Vocational training in administrative matters.
• Languages: Spanish (very high) – English (intermediate/high desirable).
• Knowledge: MS Office tools; familiarity with AI tools.

Responsibilities

• Sales Order Management: Order Entry – Order management via SAP-OCR Esker-SFDC.
• Understand and support order entry and order management tasks, incl. sales order entry and management.
• Manage modifications and cancellations of customer orders.
• Learn about Order Portfolio Control by reconciling data between systems (ES SAP/ITRDC SAP).
• Participate in process improvement activities using ABB AI tools.

Skills

Spanish (very high)

English (intermediate/high)

Education

Vocational training in administrative matters

Tools

MS Office

AI tools

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Internship

This Position reports to: Order Management Lead

Responsibilities

• Sales Order Management: Order Entry – Order management via SAP-OCR Esker-SFDC
• Understanding and supporting order entry and order management tasks, including sales order entry and management
• Managing modifications and cancellations of customer orders
• Learn about other management tasks such as Order Portfolio Control (reviewing and reconciling data between systems (ES SAP/ITRDC SAP)
• Once you have practical experience in the processes, involve in process improvement support activities using ABB AI tools

Qualifications

• Education: Preferably a vocational training qualification in administrative matters
• Languages: Spanish (very high) – English (intermediate/high level desirable)
• Additional knowledge: MS Office tools, knowledge of using AI tools

Benefits

• Schedule suited to balance with other responsibilities and interests
• Working time flexibility - hybrid model (remote 3 days a week and 2 in the office)
• Holidays and days off for study and exams
• Competitive economic grant
• Free access to specific technical and general training

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.

We welcome people from all backgrounds and believe that diverse perspectives help us build a cleaner, smarter future.