Order Handling Specialist

USTBC ABB Installation Products Inc.; Pinetops (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

ABB Installation Products Inc. in Pinetops, NC seeks a Customer Support Specialist to assist with orders, payments, and technical inquiries. You will coordinate with Sales, Logistics, and Product teams to ensure accurate and timely delivery while supporting service quality targets.

The role emphasizes maintaining communication, implementing support processes, and resolving after-sales issues to boost customer satisfaction. Strong Excel and Office skills are expected.

Qualifications

• High school diploma with at least 2 years of experience in customer support or quality management in manufacturing.
• Solid knowledge of Microsoft programs: Excel, Word, Power Point, Microsoft Outlook.
• Well-developed communication skills (oral and written).
• Knowledge of ABB systems, SPINE, SAP, SOM.
• Operates in a demanding environment where teamwork is essential.

Responsibilities

• Meeting defined targets for inventory turnover, on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure timely delivery.
• Implements and maintains customer support processes.
• Supports after-sales service by resolving customer issues and ensuring effective communication.

Skills

Communication

Teamwork

Microsoft Office

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Outlook

SPINE

SAP

SOM

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Planning & Fulfillment Manager

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to help meet target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your experience by supporting the meeting of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: #LI-Onsite

This role is contributing to the Electrification Distribution Solutions in Pinetops, NC. Main stakeholders are internal and external customers.

You will be mainly accountable for:

• Focusing on meeting defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Implements and maintains customer support processes.
• Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Qualifications for the role

• High school diploma with at least 2 years of experience in relevant customer support or quality management experience in manufacturing.
• Solid knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook
• Well-developed communication skills (oral and written)
• Knowledge of ABB systems, SPINE, SAP, SOM
• Operates in a demanding environment where critical decisions must be made quickly, and teamwork is essential

This role does not include relocation.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affiliation

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affiliation for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.