Internship and Professional Experiences Coordinator

University of Colorado Boulder; Boulder (CO); Hybrid; USD 52,000 - 55,000; Full time

Job summary

The Career Services Department within the Division of Student Life at CU Boulder invites applications for an Internship and Professional Experiences Coordinator! In this position, you will oversee critical administration, promotion, and tracking of tools and experiences that provide applied learning to CU Boulder students related to the world of work.

You will develop content, marketing, and resources to increase access and awareness of the opportunities our team manages, and you will track

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience supporting students or similar populations.
• 2+ years of relevant, job-related experience.
• Strong customer service skills and the ability to interact with students, employers, and campus colleagues.
• Ability to manage multiple projects independently and adapt to changing priorities.

Responsibilities

• Oversee administration and tracking of internship and professional experience tools.
• Develop SOPs to ensure consistency and quality of offerings.
• Promote and track participation in internships and professional experiences.
• Coordinate communications and responses to inquiries from students, companies, and campus partners.
• Support events and programming related to experiential learning.

Skills

Customer service

Written communication

Multitasking

Critical thinking

Collaboration

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Summary

The Career Services Department within the Division of Student Life at CU Boulder invites applications for an Internship and Professional Experiences Coordinator! In this position, you will oversee critical administration, promotion, and tracking of tools and experiences that provide applied learning to CU Boulder students related to the world of work. You are a key member of the Skills & Experience team and will ensure our experiential learning programming offers a service experience that elevates our mission across campus. Your development of content, marketing, and resources will increase access and awareness of the opportunities our team manages. You are also responsible for tracking participation and outcomes to ensure the measures we are taking meet the impact we desire.

Career Services

Career Services prepares CU Boulder students and alumni for their current and future goals by developing skills, facilitating connections and increasing self-knowledge. The team leads a comprehensive career-focused infrastructure for campus through tailored career planning, programs and resources for all colleges, as well as providing access to professional experiences for students. Additionally, the department acts as an entry point for hiring needs while cultivating strong employer partnerships to serve the university.

What Your Key Responsibilities Will Be

Provide Administration and Support to Internships and Professional Experience Tools:

• Operate the backend of tools offering skill certificates, job simulations, gig work, mentorship, and other initiatives to ensure strong customer service for participants.
• Provide administrative support to staff and faculty using professional experience tools in curriculum and programming.
• Administer the CSVC 1000 course that provides credit for students participating in internships that require credit.
• Develop Standard Operating Procedures (SOPs) to ensure consistency, quality, and sustainability of professional experience offerings.
• Manage email accounts related to internship credit and professional experience tools, responding to inquiries in a timely and professional manner.
• Respond to unique internship inquiries from students, companies, and campus.
• Support Career Services' Skills and Experience Team in administering programming and events related to experiential learning.
• Respond to the needs of campus internship coordinators and programs by providing resources, guidance, and information.
• Support initiatives that increase internship participation rates and elevate awareness of internships on campus, including internship fairs, campaigns, and communications.

Develop Content, Promotions, and Resources for Professional Experiences:

• Drive campus-wide participation in professional experience tools and programming through promotions, content development, and marketing.
• Collaborate with key partners to develop materials, both physical and digital, to amplify messaging around professional experiences.
• Develop, update and refine resources including rack cards, one-pagers, guidebooks, articles, email advertisements, slide decks, and more to advance utilization of professional experience tools and programs within Career Services.
• Leverage campus partners, events, and other means to increase awareness and convert students to participants in Career Services' professional experience offerings.
• Promote each professional experience strategically, ensuring that all students are presented with appropriate experiential learning opportunities throughout their pursuit of degrees.

Track and Report on Participation and Outcomes for Professional Experience Tools and Programs:

• Track utilization and participation rates related to internship and other professional experiences by recording in appropriate databases and platforms.
• Respond to departmental, divisional, and campus requests for data and insights related to professional experiences.
• Distribute and administer assessment tools to participants in experiential tools and programming to capture insights and feedback.
• Research and share information that relates to internships to advance participation and engagement on campus.

Other duties as assigned:

• Attend weekly Career Services all-staff and team meetings.
• Attend and support "All Hands on Deck" events such as (but not limited to) campus career fairs, new student orientation, and on-campus student employment events.
• Attend occasional campus-level and liaison meetings.
• Support peak times for all staff support in the Division of Student Life.
• Given the changing nature of work and Career Services' commitment to be adaptable, innovative, and resilient as the nature of work changes, staff will need to shift gears, jump in, and try new things, even when those things fall outside of a formal job description.

What You Should Know

This is a hybrid position and will work Monday-Friday, regular business hours, throughout the year with normal state and university holidays/administrative leave.

What We Can Offer

The annual starting salary range for this position is $52,000-$55,000.

What We Require

• Bachelor's Degree from an accredited four-year university or equivalent combination of education and experience may substitute.
• Experience in a role supporting students or similar populations.
• 2+ years of relevant, job-related experience.

What You Will Need

• Demonstrated experience serving and collaborating with a variety of constituents including students.
• Proven customer service skills as this position will interact with students, employers, and campus colleagues.
• Ability to work independently, initiate and manage multiple projects and tasks, and adapt to changing priorities.
• Ability to communicate well verbally and in writing.
• Ability to think critically and problem-solve.
• Working knowledge of PC platforms and Microsoft Office products.

What We Would Like You to Have

• Experience interacting with or working in Career Services and similar organizations is a plus though not required.
• Experience supervising or working with interns or student staff.
• Internship experience of your own.
• Experience working with students, employers/industry, and universities is a plus.
• Experience presenting to and/or leading groups.
• Experience working with enterprise or administrative sides of systems.