Internet Sales Associate

Jim Norton Ford; Tulsa (OK); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, vision, and dental insurance

401(k) retirement plan

Group life insurance

Paid vacation

Employee discounts

Job summary

Jim Norton Auto Group in Oklahoma seeks an Internet Sales Associate who thrives in a fast-paced, team-driven environment and excels at customer service across online, phone, and in-person channels. The role focuses on prompt follow-up, building relationships, and guiding customers through vehicle selection and the purchase process, coordinating with in-store staff for a seamless experience.

The role emphasizes CRM usage, script adherence, and collaboration with sales managers to deliver

Qualifications

• Enthusiasm and positive energy throughout the workday.
• Friendly, customer-focused attitude and professional communication.
• Strong written and verbal communication across phone, email, and text.

Responsibilities

• Respond promptly and professionally to internet leads and inquiries by phone, email, text, and online chat.
• Review and manage inquiries in the CRM and keep accurate records of customer information and next steps.
• Follow established response-time and follow-up standards with approved scripts and dealership messaging.
• Conduct needs analysis by asking thoughtful questions to understand vehicle preferences and timeline.
• Provide accurate information about vehicles, dealership services, and the purchase process; escalate when needed.
• Convert inquiries into dealership visits and appointments, including test drives.
• Coordinate a timely handoff to the appropriate in-store sales associate or manager.
• Follow up with customers to maintain engagement and move opportunities forward.
• Engage customers through social media and approved digital channels to identify sales opportunities.
• Meet or exceed individual and team goals such as response time, activity, and conversion.

Skills

Customer service

Communication skills

CRM tools

Team player

Organizational skills

Patience

Driver's license

Tools

CRM software

Job description

Are you a people person who enjoys a fast-paced team environment and delivering excellent customer service? Do “Make Today Great” and “Do It Now” describe your attitude?

We are looking for highly motivated team members who are eager to learn and help customers navigate the automotive shopping and purchasing process online, by phone, and in person.

Job Summary

The Internet Sales Associate responds promptly to internet and other customer inquiries, builds relationships with prospective and returning customers, and helps customers take the next step in the vehicle-buying process. This role focuses on timely follow-up, appointment setting, clear communication, and a welcoming customer experience across phone, text, email, and digital channels.

Benefits

• Competitive pay
• Medical, vision, and dental insurance
• 401(k) retirement plan
• Group life insurance
• Paid vacation
• Employee discounts

Responsibilities

• Respond promptly and professionally to incoming internet leads and customer inquiries by phone, email, text, and online chat where available, using the customer’s preferred communication method whenever possible.
• Review and manage assigned inquiries in the dealership’s customer relationship management (CRM) system and maintain accurate, timely records of customer information, contact attempts, conversations, and next steps.
• Follow established response-time, follow-up, and communication standards, including approved scripts and dealership messaging where applicable.
• Conduct a brief needs analysis by asking thoughtful questions and listening carefully to understand the customer’s vehicle preferences, needs, timeline, and questions.
• Provide accurate, helpful first-level information about available vehicles, product features, dealership services, and the vehicle purchase process; seek assistance when a question requires a sales manager or subject-matter expert.
• Convert inquiries into confirmed dealership visits and appointments, including test drives and opportunities to continue vehicle selection and purchase discussions.
• Coordinate a timely, clear handoff to the appropriate in-store sales associate or sales manager, sharing relevant customer needs and prior communication to support a seamless experience.
• Follow up with prospective and previous customers to answer questions, maintain engagement, and help move each opportunity to the next appropriate step.
• Use social media and other approved digital marketing channels to engage customers and identify sales opportunities, as directed.
• Meet or exceed established individual and team goals, which may include lead response time, contact activity, appointment setting, appointment show rates, and conversion results.
• Build productive working relationships with sales managers and other dealership team members to support consistent customer service and continuous process improvement.
• Report progress, planned activities, customer feedback, and opportunities to the Sales Manager.

Qualifications

• Enthusiasm, initiative, and positive energy throughout the workday.
• Friendly, customer-focused attitude and the ability to communicate professionally with a variety of people.
• Strong written and verbal communication skills, including comfort with phone, email, and text conversations.
• Basic computer skills and the ability to learn dealership software, CRM tools, and online communication platforms.
• Good organization, attention to detail, and the ability to manage multiple customer conversations and follow-up tasks.
• A team-oriented mindset and willingness to learn, accept coaching, and contribute to shared sales goals.
• Ability to handle customer questions and objections with patience and professionalism.
• Valid driver’s license and a clean driving record, as required for dealership duties.

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There are opportunities for growth, training, and advancement. All you need is the same commitment to excellence that we have for our customers!

Physical Requirements

• The physical requirements of the position are MEDIUM in intensity.
• Must be able to sit, stand, and walk for extended periods.
• Visual acuity requirements include color, depth perception, and field of vision comparable to what is necessary to drive vehicles safely.
• Constant: reaching, sitting, standing, walking, fingering, grasping, feeling, talking, and hearing.
• Frequent: repetitive motion.
• Occasional: balancing, kneeling, crouching, pushing, pulling, and lifting up to 20 pounds.

Physical Working Conditions

This position may involve both indoor and outdoor working conditions, including temperature changes, outdoor weather, slightly elevated ambient noise, minor potential physical hazards from electrical, mechanical, and cleaning equipment, and minor atmospheric conditions such as fumes, odors, and dust associated with operating an auto dealership.

EEOC Statement

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability, citizenship, or other classifications protected by applicable federal, state, or local laws.