Internet BDC Sales Asssociate

Team Auto Center; Norfolk (NE); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Medical and Dental

Vision Insurance

401k

Paid Training

Employee discounts

Job summary

Norfolk Motor Company is seeking an energetic Internet Sales professional to connect online buyers with the dealership, handling inquiries by phone, text, email and social media while scheduling appointments and maintaining customer profiles.

You will follow guided sales processes with scripts and train with our in-house team; a guaranteed pay for the first 90 days, then commissions. This full-time role includes rotating weekends and potential for high earnings.

Qualifications

• 1-2 years of call center or customer service experience preferred, but not required.
• High School Diploma or GED preferred but not required.
• Must be 18 or over and have a valid driver's license.
• Ability to read and comprehend instructions.
• Professional appearance and excellent communication skills.
• Proficient with Microsoft Office and CRM software.

Responsibilities

• Answer customer calls and schedule sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using scripts.
• Provide customers with initial product information and direct them to resources.
• Follow up with leads that are not ready to buy.
• Verify customer and vehicle information and sales needs.
• Conduct 24-hour reminder calls for all sales appointments.
• Demonstrate knowledge of dealership products and services.
• Perform all other duties as assigned.

Skills

Team player

Prompt and courteous

Enthusiastic

18+ eligible

Call center experience

Customer service

Communication skills

CRM software

Microsoft Office

Reading comprehension

Valid driver's license

Professional appearance

Education

High School Diploma or GED

Tools

CRM

Microsoft Office

Excel

Job description

INTERNET SALES - We are looking for a enthusiastic and energetic person to help with internet customers.

• No Automotive Experience? No problem! We will train you!
• We're looking for hardworking individuals with experience in Call Centers,Customer Service, Hospitality, Restaurants!

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team.

In this role, you will be the link between the buyer and their future vehicle. You will communicate effectively with customers through phone text, email, and social media channels, along with establishing rapport and managing customer profiles.You will be provided a guidedsales processes and written scripts; in addition communicatewith team members through verbal and written communications.

• We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.
• Guaranteed pay for thefirst 90 days then will be paid commissions based on performance. Top Sales Associates earnings over $100K
• Full Time Flexible Schedule with Rotating Weekend!
• Monday-Friday 8am - 5pm and the rotating week will be Monday, Tuesday, Wednesday, Friday10am - 7pm, and Saturday 8-5.

Benefits

• Medical and Dental
• Vision Insurance
• 401k
• Paid Training
• Employee discounts on products and services

Norfolk Motor Company is a Chevrolet, Buick, & GMC Dealershipin Northeast Nebraska with outstanding core vales and a strong customer and employee centeredculture. We strive to live our vision "to be so effective that we are able to be helpful to others." Our team goes out of their way to be effective and reach high earning potential.

Responsibilities

• Answer customer calls and schedule sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Verify customer and vehicle information and sales needs.
• Conduct 24-hour reminder call for all sales appointments.
• Display thorough knowledge of all dealership products and services.
• All other duties as assigned.

Skills / Requirements

• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must be 18 or over in order to be covered by NMC’s Automobile Insurance.
• 1-2 years of previous call center or customer service experience preferred, but not required
• High School Diploma of GED preferred but not required
• Ability to read and comprehend instructions and information.
• Valid in-state driver's license.
• Professional personal appearance.
• Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward.
• Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows. Software: Ability to efficiently use in house software such as CRM.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

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