International Student Welcome Center Lead

NAFSA: Association of International Educators; Mount Healthy (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

Central Michigan University seeks a Coordinator for the International Student Welcome Center in Mount Pleasant, MI. You will lead day-to-day service delivery for international students, supervise student staff, and ensure accurate information with strong customer service.

The role supports orientation, check-in, and issuing I-20s, partnering with campus colleagues to enhance student experiences and integration in a busy university setting.

Qualifications

• Bachelor's degree required; Master's preferred in related field.
• Experience advising international students at higher education level.
• US citizenship or permanent residency required by DHS regulations.
• Ability to learn and apply modern technology and software to position needs.
• Strong organizational and written/verbal communication in cross-cultural settings.
• Familiarity with F-1 immigration regulations.
• Ability to work in a busy, cross-cultural environment with accuracy.

Responsibilities

• Coordinate and deliver services to international students in the Welcome Center.
• Hire, train, and supervise student employees for CMU international student support.
• Maintain a student-focused virtual and physical presence with high accuracy and customer service.
• Develop communications to raise awareness of center services campus-wide.
• Collaborate with campus staff and Mount Pleasant community for onboarding and life support.
• Plan and implement check-in, orientation and onboarding activities.
• Deliver in-person and online services; issue/update I-20s as needed.
• Identify emerging student issues and communicate them to supervisors.
• Work as part of a team to serve CMU international students.

Skills

Advising international students

Cross-cultural communication

F-1 immigration regulations

Technology literacy

Organizational skills

Attention to detail

Education

Bachelor's degree

Master's degree in International Education or related field

Tools

Terra Dotta

Job description

Central Michigan University seeks a Coordinator for the International Student Welcome Center in Mount Pleasant, MI. You will lead day-to-day service delivery for international students, supervise student staff, and ensure accurate information with strong customer service.

The role supports orientation, check-in, and issuing I-20s, partnering with campus colleagues to enhance student experiences and integration in a busy university setting.