COORDINATOR / INTERNATIONAL STUDENT WELCOME CENTER

Central Michigan University; Mount Pleasant (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

Central Michigan University in Mount Pleasant, MI, is seeking a Coordinator for the International Student Welcome Center. You will lead a team of student employees, coordinate a one-stop information shop for international students pursuing degrees, and ensure accuracy and excellent customer service across onboarding, orientation, check-in and issuing I-20s.

Under the direction of the Executive Director of International and Graduate Admissions, you will develop a student-focused virtual and

Qualifications

• Bachelor's degree required.
• Experience advising international students at the higher education level.
• US citizenship or Permanent Residency required per DHS regulations.
• Demonstrated ability to learn and apply modern technology and software.
• Strong organizational and written/verbal communication skills in cross-cultural settings.
• F-1 immigration regulations familiarity.
• Attention to detail in busy environments.

Responsibilities

• Coordinate and deliver services to international students at the Welcome Center.
• Hire, train, and supervise student employees.
• Maintain a virtual and physical student-focused presence with high accuracy and customer service.
• Develop a campus-wide communication and promotion plan for Welcome Center services.
• Collaborate with campus staff and Mount Pleasant community.
• Assist with orientation, check-in and onboarding for international students.
• Issue and update I‑20s and related documents.
• Identify emerging student issues and communicate with supervisor.

Skills

Diversity & cross-cultural awareness

Experience advising international stud

Excellent communication (written & ver

Technology proficiency

Education

Bachelor's degree

Master's degree in International Education or related field

Tools

Terra Dotta

Batch immigration software

Job description

COORDINATOR / INTERNATIONAL STUDENT WELCOME CENTER

Position Number: S-3980

Position Summary

This position is responsible for providing day-to-day leadership and the delivery of service to international students in the International Student Welcoming Center. Managing a team of student employees, this position coordinates a one‑stop‑shop for information for international students pursuing degree programs at CMU. Under the direction of the Executive Director of International and Graduate Admissions, the coordinator will ensure relevant information is readily available to students and delivered with a high degree of accuracy and excellent customer service. The coordinator will also assist with other aspects of international student recruitment and onboarding such as international student orientation, check‑in, and issuing or updating 1‑20s.

Required Qualifications

• Bachelor's degree.
• Experience advising international students at the higher education level.
• US citizenship or Permanent Residency required per Department of Homeland Security regulations.
• Demonstrated ability to learn and apply modern technology and software to position requirements.
• Demonstrated organizational and communication skills, both written and verbal, particularly in a cross‑cultural environment.
• Familiarity with F‑1 immigration regulations.
• Ability to work in a busy, cross‑cultural setting maintaining accuracy and attention to detail.

Preferred Qualifications

• Master's degree in International Education, Educational Leadership, Student Affairs, or related field.
• Two years' experience as an international student advisor and working with SEVIS.
• Competency in a foreign language.
• Experience creating and delivering orientation programs or related academic programming at the university level.
• Experience working with Terra Dotta or other batch related immigration software.

Duties & Responsibilities

• Responsible for the coordination and delivery of services to international students in the International Student Welcome Center and other areas of the university as needed.
• Hires, trains, and supervises student employees to assist CMU international students with questions they may have about CMU, our processes, policies, and procedures; assists with helping them find services in the Mount Pleasant area.
• Develops and maintains a virtual (website) and physical presence that is student focused and is known for a high degree of accuracy, customer service and support to the international student community.
• Develops, in collaboration with others, a communication and promotion plan to ensure students and the campus are aware of the services offered in the International Student Welcome Center.
• Collaborates with other campus employees and members of the Mount Pleasant community in the pursuit of these duties.
• Assists with the planning and implementation of check‑in, orientation and other helpful and informational programs for international student onboarding and life at CMU and in Mount Pleasant
• Delivers face‑to‑face and online services to international students.
• Assists with issuing and updating I‑20s and other documents that are related to international student status.
• Identifies emerging student issues and communicates them to the supervisor, anticipates how the university may best serve students.
• Functions as part of a team to support and serve international students at CMU.

Supervision Exercised

None.

Employee Group: Professional & Administrative -Salary

Pay Range: $45,000-$55,000

Division: Student Recruitment & Retention

Department: International Affairs & Graduate Recruitment

Position Status: Regular

Employment Status: Full-Time

FTE: 1.0

Position Type: 12 month

Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as required.

Location: Mount Pleasant, MI

Open Until Filled: Yes

About the Department

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student‑athletes achieve great success in competition and in the classroom, capturing Mid‑American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small‑town living with big‑city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

Message to Applicants

Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU's mission, vision, and leadership standards.

CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‑based stereotypes, sexual orientation, transgender status, veteran status, or weight.

If you wish to see “Know Your Rights ” posters, please click here.

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.

CMU's Title IX Coordinator can be reached at:

Phone: [phone]

Office: 103 E. Preston St.; Bovee University Center, suite 306

Mount Pleasant, MI 48858

Email: [e-mail]