International Student Advisor (SSP III) - 2 Positions

California State University- East Bay; Hayward (CA); On-site; USD 62,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan (CalPERS)

Tuition fee waiver

Paid holidays and time off

Job summary

Cal State East Bay seeks a dedicated professional to manage F-1 student advising, SEVIS reporting, and related immigration services. You will serve as a DSO, provide guidance on visa requirements, and coordinate orientation and workshops for international students in a diverse campus community.

You will collaborate with the Center for International Education, IT, and admissions to ensure accurate documentation, timely updates, and seamless support for scholars and exchange students.

Qualifications

• Master’s degree in Counseling, Clinical Psychology, Social Work, or related field (may substitute for experience).
• Experience in student services or counseling preferred.
• Ability to work independently and in diverse teams.
• Excellent cross-cultural communication skills.

Responsibilities

• Serve as a Designated School Official (DSO) for F-1 students.
• Provide guidance on immigration status and benefits to students.
• Coordinate orientation and immigration workshops.
• Support international recruitment efforts.

Skills

F-1 regulations

SEVIS reporting

Student advising

Communication skills

Interdepartmental coordination

Education

Master's degree in Counseling or related field

Bachelor's degree or higher in related field

Job description

Salary and Benefits

Salary Range: $5,540.00 per month to $7,893.00 per month.

PLEASENOTE: The starting salary placement depends on qualificationsand experience and is anticipated to be in the range of $5,540.00per month to $6,716.00 per month.

Cal State East Bay offers a broad range of benefits that includesmedical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver.

Classification

Student Services Professional III

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and asignificant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability.

About the Position

Review of applications will begin on August 26,2026.

Manage federal SEVIS reporting requirements on behalf of CSUEB(i.e. communication with the Department of Homeland Security aboutthe F-1 students admitted to and attending CSUEB). Assistinternational students (F-1) to understand the complex nature ofthe legal status in the U.S. vis-à-vis federal regulations anduniversity academic policies and procedures. Assist internationalstudents to obtain immigration benefits such as curricularpractical training & optional practical training. Developmentand implementation of on-going services such as orientation,immigration workshops, and other non-immigration focused programs.Serve as a liaison for CIE and provide customer service. Assistancewith international recruitment efforts, as needed.

Responsibilities

F-1 Student Advising

• Serve as a Designated School Official (DSO) for F-1 studentprogram.
• Provide student-centered guidance and advice to internationalstudents in person, via phone, online, and other modes.
• Review and process F-1 related student requests that includebut not limited to employment, program extensions, travelsignatures, reduced course loads, health insurance and more.
• Ensure up to date, clear, and accurate information on allmaterials, print, digital, and website related to F-1 requests
• Monitor and track updates via NAFSA, the CSU ISSS, and othernetworks.
• Review and update student request processes and work withappropriate departments, such as IT, to resolve any tech relatedissues.

Department of Homeland Security Compliance and Reporting inSEVIS

• Track, meet, and follow SEVIS reporting requirements.
• Maintain accurate F-1 student SEVIS records in all systems inuse and ensure accurate digital/physical records.
• Provide follow-up with F-1 students approaching key dates anddeadlines.
• Communicate with SEVIS HelpDesk to correct data errors.
• Support Recertification and other DSO related requests.

International Health Insurance & Other Services

• Oversee and ensure compliance of F-1 insurance coverage andbenefits for F-1 and J-1 students in Center for InternationalEducation.
• Maintain database for international students and ensureaccuracy of student lists.
• Ensure accurate information across all student communicationplatforms (online, messages, print, etc.).
• Troubleshoot health insurance related issues from paymentcollection to internal setups.
• Coordinate and present international student health insurancerequirements to students and include key stakeholders.
• Support other international student service initiativesdeveloped by CIE.

International Student Advising Support

• Support and review the accurate collection of requireddocuments for initial I-20 issuance and provide guidance onpre-arrival materials and communication.
• Support the analysis of current immigration statuses anddocumentary needs.
• Communicate with International Admissions, Global Academy, andother parties on topics related to the issuance of legal documentsand our document collection.
• Advise Visiting Student Program on immigration, academics, andother topics.

Other Duties as Assigned

• Assist with recruitment of international students. Includecampus personnel and other departments as necessary.
• Create and submit reports to the Director as needed.
• Support new initiatives.

Minimum Qualifications

Knowledge and Abilities

• Thorough knowledge of the principles of individual and groupbehavior.
• General knowledge of the principles, practices and trends ofthe Student Services field as well as general knowledge of thepolicies, procedures and practices of the program area to whichassigned.
• General knowledge of individual counseling techniques.
• General knowledge, or the ability to rapidly acquire suchknowledge, of the organizational procedures and activities of thespecific campus to which the position is assigned .
• Working knowledge of student services programs outside theprogram to which immediately assigned.
• Ability to analyze complex situations accurately and adopteffective courses of action.
• Ability to advise students individually and in groups oncomplex student‑related matters.
• Ability to determine appropriate courses of action and propertechniques to utilize while engaged with individuals in personalinteractions of an argumentative or sensitive nature.
• Ability to interpret and evaluate descriptions and explanationsof problems brought forward by individuals or studentorganizations, analyze and define the problem, draw validconclusions and project consequences of various alternative coursesof action.
• Ability to carry out a variety of professionally complexassignments without detailed instructions.
• Ability to establish and maintain cooperative workingrelationships with a variety of individuals.

Experience

• Possession of these knowledge and abilities is typicallydemonstrated through the equivalent of three years of progressivelyresponsible professional student services work experience.
• One year in the program area to which assigned may be preferredbut is not required.
• A master’s degree in Counseling, Clinical Psychology, SocialWork, or a directly related field may be substituted for one yearof experience.
• A doctorate degree and the appropriate internship or clinicaltraining in counseling or guidance may be substituted for the threeyears of experience for positions with a major responsibility forprofessional career or personal counseling.

Education

• Equivalent to graduation from a four-year college or universityin a related field, including or supplemented by upper division orgraduate course work in counseling techniques, interviewing, andconflict resolution where such are job-related.

Preferred Skills and Knowledge

• Knowledge of F-1 and basic knowledge of J-1 regulations as theypertain to CSUEB students and scholars.
• Familiarity and ability to utilize SEVIS (the Student andExchange Visitor Information System).
• Ability to work independently and as a fully contributingmember of a team within a diverse multicultural environment.
• Good oral, written, and cross-cultural communicationskills.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment to theselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position.

All background checks are conducted through the university's thirdparty vendor, Accurate. LiveScan is conducted through theUniversity Police Department.

EEO Statement

All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and in theircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California’s Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU’s Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices.

Other Information

All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff orManagement positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment.