Admissions Specialist (SSP IB - 2 Positions)

California State University- East Bay; Hayward (CA); On-site; USD 50,000 - 71,000; Full time

Benefits offered by this job

Medical

Dental

Vision

CalPERS retirement

401k/457/403(b)

Tuition fee waiver

Vacation and sick leave

14 paid holidays

Personal holiday

Job summary

Cal State East Bay is seeking a Student Admissions professional to process applications for freshmen, transfer and graduate levels. The role focuses on residency determinations, information provision, and collaboration with CSUEB staff and external partners.

The incumbent will review applications, assess admission criteria, and provide guidance to applicants while adhering to CSU policies and campus guidelines. A strong knowledge of CSU admissions procedures is essential.

Qualifications

• Equivalent of one year of professional Student Services work experience.
• Bachelor’s degree in behavioral sciences, public or business administration, or related field.
• Experience substituting education for the required experience may be substituted on a year-for-year basis.

Responsibilities

• Review applications and supporting documents against admission criteria.
• Evaluate residency documentation and determine residency status.
• Communicate admission requirements to high school and college counselors as needed.

Skills

Office management

Research methods

Interview techniques

Policy interpretation

Data review & guidance

Education

Bachelor’s degree in behavioral sciences/administration

Job description

Salary and Benefits

Salary Range: $4,482.00 per month to $6,342.00 per month. PLEASENOTE: The starting salary placement depends on qualificationsand experience and is anticipated to be in the range of $4,482.00per month to $5,412.00 per month.

Cal State East Bay offers a broad range of benefits that includesmedical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total CompensationCalculator demonstrates the significance of our benefits package.

Classification

Student Services Professional IB

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability.

About the Position

Review of applications will begin on September25, 2026.

The Office of Admissions processes and evaluates applications at the freshman, transfer, and graduate student levels focusingprimarily on domestic U.S. residents. The office provides somesupport for the processing of international applications. The Office works closely with CSUEB staff, faculty, and members of the community-at-large. Admissions staff process applications andrelated documents, determine residency, render admission decisions,and proactively communicate with students in an accurate, timelyand efficient manner.

The position performs professional admissions processing andapplicant support activities in accordance with established CSU andcampus policies, procedures, and guidelines. Responsibilitiesinclude reviewing applications and supporting documentation,evaluating routine applications against established admissioncriteria, reviewing residency documentation, providing informationand guidance to applicants, and assisting with transfer-creditreview. The incumbent independently handles routine assignmentswithin established procedures and refers complex, unusual,exception, or policy-interpretation matters to designatedhigher-level staff or management.

Responsibilities

Download Reports, Code Transcripts and Update ComputerSystems

• Download daily reports and/or workflow assignments.
• Review transcripts and documents and update coding inPeopleSoft.
• Notify appropriate staff if duplicate records are found.
• Prepare incoming mail/documents for imaging.

Data Entry of Transcripts

• Review transcripts for accuracy and completeness.
• Perform data entry of transcripts proactively and uponrequests.

Communicate with Applicants and Process Applications

• Respond to applicant inquiries on the phone through variousdepartment email accounts.
• Communicate admission requirements and other pertinentinformation to high school and college counselors in individual orgroup settings as needed.
• Participate in campus events including but not limited toPreview Day, Welcome Day, Orientation, and related activities thatmay be on and off campus.
• Request and review residency documentation and determineresidency status by applying established CSU and campus policies,procedures and guidelines; refer complex cases to designatedhigher-level staff for review and determination.
• Evaluate routine applications and determine admissioneligibility by applying established CSU and campus admissioncriteria, including prescribed GPA calculations and collegepreparatory requirements. Refer applications involving exceptions,unusual circumstances, conflicting information, or interpretationof policy to designated higher-level staff for review anddetermination.
• Evaluate transfer credit from test scores (Advanced Placement,etc.) and/or accredited colleges in accordance with established CSUand campus guidelines and articulation agreements, referringcomplex or non-routine cases to designated higher-level staff.
• Provide information and guidance to denied applicants regardingidentified deficiencies, established options and reapplicationrequirements.
• Provide basic information to prospective and current studentsneeded to successfully prepare for admission, apply, or progress asa CSUEB student.
• Identify potential candidates who would benefit byparticipation in special admission programs.
• Following general CSU and campus policies for the assignment oftransfer credit, apply established articulation and transfer creditguidelines to identify requirements satisfied by transfercoursework.

Perform Accurate and Timely Initial Review of Applications

• Compare Assist.org information to self-reported applicantGolden 4 information for courses taken from California communitycolleges for the purpose of auto-admission.
• Compare TES information to self-reported applicant Golden 4information for courses taken from non-California communitycolleges or out of system institutions for the purpose ofauto-admission.

Minimum Qualifications

Experience

• Equivalent of one (1) year of experience in professionalStudent Services work at the entry trainee level.
• Equivalent amounts of graduate level job-related education maybe substituted for the required experience.

Education

• Equivalent to graduation from a four-year college or universityin one of the behavioral sciences, public or businessadministration, or a job-related field.
• Additional specialized experience during which the applicanthas acquired and successfully applied the knowledge and abilitiesshown above may be substituted for the required education on ayear-for-year basis.

Knowledge and Abilities

• Working knowledge of the methods and problems of organizationand program management.
• Research and interviewing techniques.
• Principles of individual and group behavior.
• The ability to rapidly acquire such knowledge of theorganization, procedures and activities of the specific campus towhich the position is assigned.
• Knowledge of basic principles, practices and major trends inthe Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specificobjectives of the campus Student Services program and itsrelationship to the total campus operation.
• Ability to interpret and apply program rules andregulations.
• Gather and analyze data; reason logically, draw validconclusions and make appropriate recommendations.
• Present clear and concise information orally and in writtenreports.
• Establish and maintain cooperative working relationships withfaculty, CSU administrators, student organizations and otherprivate and public agencies.

Preferred Skills and Knowledge

• Ability to learn, understand and accurately apply establishedCSU and CSUEB enrollment policies & procedures, guidelines andadmission criteria to assigned work.
• Thorough knowledge of office methods, procedures, andpractices.
• Ability to professionally and effectively interact withprospective and current students, co-workers, and colleagues.
• Ability to organize and plan work projects including handlingmultiple priorities.
• Excellent written and verbal communication skills in Englishincluding thorough knowledge of grammar, punctuation, andspelling.
• Ability and willingness to understand, embrace, and communicateCSUEB marketing messages.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment to theselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position.

All background checks are conducted through the university's thirdparty vendor, Accurate. LiveScan is conducted through theUniversity Police Department.

EEO Statement

All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and in theircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California’s Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU’s Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices.

Other Information

All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visitour website here.

In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff orManagement positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment.

Advertised:

September 10, 2026 (8:00 AM) Pacific DaylightTime

Applications close: