International Services Coordinator

Pioneers International; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Pioneers International in Orlando, FL seeks an International Services Coordinator to support grantmaking, international fund transfers, and IDO accounts. This full-time role collaborates with internal teams, global partners, and Non-US Gateway members to ensure accurate, compliant financial processes.

The ideal candidate brings ministry experience, excellent communication skills, and strong administrative abilities to maintain data across NetSuite, CRM, and donor platforms while ensuring timely

Qualifications

• Committed to global missions and Pioneers' vision.
• Must follow US Mobilization Base Manual.
• Ministry experience required.
• Excellent verbal and written communication.
• High proficiency with Microsoft Office suite.
• Detail-oriented with strong administrative skills.
• Team player with good relationship-building.
• Strong time management and organization.

Responsibilities

• Apply and communicate financial policies for grants and transfers.
• Coordinate with internal teams and partner orgs on financial activities.
• Maintain data across NetSuite, Studio Enterprise, and Donor Hub/MPDX.
• Process grants, reimbursements, international transfers, and payments.
• Assist intake, tracking, and follow-up of grant requests.
• Monitor inquiries and escalate complex issues as needed.
• Prepare reports on financial, operational, and regulatory areas.
• Maintain forms, workflows, and training resources.
• Support audit, compliance, and regulatory activities.
• Perform related duties as assigned.

Skills

Communication skills

MS Office proficiency

Administrative skills

Detail-oriented

Team player

Time management

Organizational skills

Ministry experience

Mobilization Manual

Tools

NetSuite

Studio Enterprise

Donor Hub/MPDX

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

International Services Coordinator

Staff Orlando, FL, US

Position Summary:

This position provides operational and administrative support for Pioneers' grantmaking activities, international fund transfers, IDO accounts, and related financial processes. The role is Full-Time and works closely with internal teams, global partners, and Non-US Gateway members to ensure financial activities are completed accurately, consistently, and in compliance with organizational requirements.

Qualifications:

• Committed to global missions and overall vision of Pioneers
• Must practice and support the relevant elements of the US Mobilization Base Manual
• Ministry experience required
• Excellent communication skills (verbal and written)
• High proficiency in computer skills - Microsoft Office suite products is a must
• Strong administrative and problem-solving skills
• Must be detail-oriented
• Works well on a team with a positive attitude and relationship building skills
• Good time management and organization skills

Responsibilities:

• Apply and communicate established financial policies, procedures, and requirements related to grants, international fund transfers, IDO accounts, and other assigned finance functions.
• Coordinate with internal teams, Non-US Gateway members, international entities, partner organizations, and IDO staff regarding financial activities, reporting requirements, and operational processes.
• Maintain accurate financial and operational data across organizational systems, including NetSuite (FMS), Studio Enterprise (CRM), Donor Hub/MPDX, and other designated platforms.
• Process grants, reimbursements, cash advances, international fund transfers, recurring allocations, payment requests, and other approved financial transactions in accordance with established procedures.
• Assist with the intake, tracking, documentation, and follow-up of grant requests, international fund transfer requests, and other assigned finance activities.
• Monitor shared finance communication channels, respond to routine inquiries, and escalating complex issues as appropriate.
• Communicate financial policies, procedures, and reporting requirements in a clear, professional, and culturally sensitive manner to individuals with varying levels of financial knowledge and English proficiency.
• Assist with financial, operational, compliance, and management reports as assigned.
• Assist with maintaining forms, workflows, process documentation, training resources, and member portal content to support operational consistency and user adoption.
• Assist with grantmaking, audit, compliance, and regulatory activities through research, recordkeeping, and documentation management.
• Perform all other related duties as assigned by the Director of Financial Systems
• Provide basic accounting support for an affiliated organization that makes grants to eligible recipients. This would include donor gift processing, bill payment and bank reconciliations.

Physical Demands:

• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.