International Restaurant Excellence & Training Manager

CKE Restaurants Holdings, Inc; Franklin (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

CKE Restaurants Holdings, Inc is seeking an International Restaurant Excellence & Training Manager to lead training strategy across countries, roll out new products, and raise operating standards.

The role partners with International Operations Management, develops education sessions, coordinates openings, and ensures manuals and materials are current. Domestic travel up to international locations is expected.

Qualifications

• BA/BS degree preferred.
• Must have valid Driver's License and an acceptable DMV report.
• Must have a valid Passport or be able to obtain one.
• Bi-lingual English and Spanish speaking preferred.
• Excellent written and oral communication skills; ability to communicate with all levels.

Responsibilities

• Develops procedures, training guides and standards for restaurant tests and rollouts across countries/regions.
• Partners with International Operations Management to determine training needs and review procedures.
• Analyzes opportunities and develops international solutions to support licensees.
• Creates education sessions and delivers in-person/online instruction; evaluates effectiveness.

Skills

Training & development

Multi-unit supervision

Interpersonal skills

Communication skills

Microsoft Office

Spanish (B2)

Analytical skills

Confidentiality

DL & Passport

Education

BA/BS degree

Job description

International Restaurant Excellence & Training Manager

Job Category: International

Requisition Number: INTER004691

Locations

Franklin, TN 37067, USA

Description

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Develops, coordinates, and implements procedures, training guides and operational standards for assigned restaurant tests within countries and/or regions; system rollouts of new products, technologies, equipment, and small-wares (e.g., Field Communications, menu pricing, procedure changes, etc.)
• Partners with the International Operations Management team to determine training needs, review, critique, and modify operations procedures guides and job aids.
• Analyzes operational and development opportunities and develops strategic international solutions that support the licensees.
• Develops education sessions by providing training materials and in-person/online classroom instruction and evaluates training effectiveness and provides feedback to the appropriate departments and/or individuals.
• Design training strategy plans that meet established timelines and budget parameters.
• Oversees the mandated management training process for new franchisees.
• Works with Franchise Business Consultants and Franchisees to certify training restaurant locations.
• Coordinates and manages new restaurant opening support for new market entry. This includes both in-person support and managing support teams.
• Ensures International licensees maintain current and approved Operations Manuals, training guides, and job aids (where applicable, provides translated material)
• Coordinate training requests and, in some cases, lead training for new franchisee onboarding and new restaurant openings.
• Participate and engage in discovery days with potential franchisees.
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of training or multi-unit supervision
• BA/BS Degree preferred
• Must have a valid Driver's License and an acceptable DMV report
• Must have a valid Passport or be able to obtain one
• Must have outstanding interpersonal relationship building and employee coaching skills
• Must have excellent written and oral communication skills and the ability to communicate effectively with all levels of internal and external customers and management
• Must have advanced knowledge of Microsoft Office programs including (Word/Excel/PowerPoint)
• Field training experience in a retail/restaurant organization preferred
• Bi-lingual English and Spanish speaking preferred
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• Restaurant, field and corporate environments, fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Frequent international travel is required up to three weeks at a time - 30%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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