International Restaurant Excellence & Training Manager

Socket.dev; Franklin (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Socket.dev is seeking a Training & Operations Manager to develop and implement training programs for international franchise networks and ensure standardized procedures across markets.

You will partner with international teams to tailor training, deliver in-person and online sessions, and drive program effectiveness while maintaining high quality across all locations. This role requires 3–5 years of relevant experience, bilingual skills, and extensive Microsoft Office proficiency.

Qualifications

• Must have 3–5 years of experience and/or education showing commanding knowledge of training or multi-unit supervision.
• BA/BS Degree preferred.
• Must have a valid Driver's License and an acceptable DMV report.
• Must have a valid Passport or be able to obtain one.
• Outstanding interpersonal relationship building and coaching skills.
• Excellent written and oral communication with all levels of customers and management.
• Advanced knowledge of Microsoft Office (Word/Excel/PowerPoint).
• Field training experience in retail/restaurant is preferred.
• Bi-lingual English and Spanish speaking preferred.
• Strong analytical and organizational skills with ability to implement process improvement.
• Strong work ethic and high confidentiality for sensitive information.

Responsibilities

• Develops procedures, training guides and standards for restaurant tests within regions/countries.
• Partner with International Operations Management to determine training needs and modify guides.
• Analyze opportunities and create international solutions supporting licensees.
• Create education sessions and evaluate training effectiveness.
• Design training strategy plans meeting timelines and budgets.
• Oversee mandated management training for new franchisees.
• Collaborate with Franchise Business Consultants to certify training locations.
• Coordinate and manage new restaurant opening support for market entry.
• Ensure licensees maintain current operations manuals and training materials.
• Coordinate training requests and lead onboarding for new franchisees.
• Participate in discovery days with potential franchisees.
• Exercise independent judgment in significant matters.
• Perform other duties as assigned.

Skills

Training management

Multi-unit supervision

Communication skills

Microsoft Office (Word/Excel/PowerPont

Interpersonal skills

Bilingual English/Spanish

Education

BA/BS Degree preferred

Job description

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Develops, coordinates, and implements procedures, training guides and operational standards for assigned restaurant tests within countries and/or regions; system rollouts of new products, technologies, equipment, and small-wares (e.g., Field Communications, menu pricing, procedure changes, etc.)
• Partners with the International Operations Management team to determine training needs, review, critique, and modify operations procedures guides and job aids.
• Analyzes operational and development opportunities and develops strategic international solutions that support the licensees.
• Develops education sessions by providing training materials and in-person/online classroom instruction and evaluates training effectiveness and provides feedback to the appropriate departments and/or individuals.
• Design training strategy plans that meet established timelines and budget parameters.
• Oversees the mandated management training process for new franchisees.
• Works with Franchise Business Consultants and Franchisees to certify training restaurant locations.
• Coordinates and manages new restaurant opening support for new market entry. This includes both in-person support and managing support teams.
• Ensures International licensees maintain current and approved Operations Manuals, training guides, and job aids (where applicable, provides translated material)
• Coordinate training requests and, in some cases, lead training for new franchisee onboarding and new restaurant openings.
• Participate and engage in discovery days with potential franchisees.
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of training or multi-unit supervision
• BA/BS Degree preferred
• Must have a valid Driver's License and an acceptable DMV report
• Must have a valid Passport or be able to obtain one
• Must have outstanding interpersonal relationship building and employee coaching skills
• Must have excellent written and oral communication skills and the ability to communicate effectively with all levels of internal and external customers and management
• Must have advanced knowledge of Microsoft Office programs including (Word/Excel/PowerPoint)
• Field training experience in a retail/restaurant organization preferred
• Bi-lingual English and Spanish speaking preferred
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• Restaurant, field and corporate environments, fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Frequent international travel is required up to three weeks at a time - 30%