International Relocation Coordinator

Quality Services Moving; Virginia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental insurance

401(k) with employer matching

Paid leave

Tuition reimbursement

Professional development opportunities

Job summary

Premierhousehold, a Washington, DC area premier household goods relocation firm headquartered in Lorton, VA, seeks an International Relocation Coordinator to support its growing international division. The role manages international moves from shipment acceptance through delivery, ensuring efficiency, compliance and cost effectiveness, while delivering excellent customer service.

Key duties include evaluating offers, developing partner relationships, coordinating schedules, supervising equipment

Qualifications

• 2+ years logistics-related/transportation coursework or equivalent experience.
• 1+ year servicing ITGBL, UAB, iHHG, and/or CHAMP shipments.
• Familiarity with DPS, ILMS and/or TMSS is preferred.
• Ability to obtain a PIV badge if hired.

Responsibilities

• Evaluate shipment offers and decide to accept or reject.
• Develop and maintain partner relationships for regular work.
• Coordinate scheduling and ensure equipment, materials, and staff are available.
• Oversee compliance, rate schedules, and billing for booked shipments.
• Train staff on documentation and data entry related to shipments.

Skills

Logistics coordination

Customer service

Data entry

Communication

Problem solving

Education

Logistics coursework / military experience

Tools

DPS

ILMS

TMSS

Job description

Job Description

Premierhousehold goods relocation firm headquartered in Lorton, VA seeks experienced International Relocation Coordinator to support its growing international division. The ideal candidate will provide exceptional customer service while arranging international DoW, DoS, and GSA household goods moves in the most efficient, compliant, and cost-effective manner from shipment acceptance through to delivery. In addition, the International Relocation Manager will oversee the entire move process, enter shipment status updates into applicable systems, and maintain regular contact with all parties involved to ensure shipments are serviced in a timely fashion, proper documentation is received, and quality services are rendered. Additional responsibilities include, but are not limited to, the following:

• Receives shipment offers, evaluates logistical feasibility and profitability of servicing requirements, and renders decision to accept or reject each offer
• Develops and maintains relationships with business partners to facilitate regular work and operational expansion
• Collaborates with other departments to ensure shipments are appropriately scheduled, and necessary equipment, materials, and qualified personnel are available to timely, efficiently, and profitably meet service obligations
• Oversees contractual/regulatory compliance, various rate/compensation schedules, and billing/collections efforts as applicable to shipments booked by the department
• Facilitates necessary training to staff responsible for servicing shipments, processing documents, and entering data into various systems concerning shipment status updates, billing, etc.

REQUIREMENTS:

• 2+ years logistics-related/transportation coursework, military experience, or equivalent work-related experience, preferably in freight forwarding and/or household goods moving.
• 1+ year experience servicing ITGBL, UAB, iHHG, and/or CHAMP shipments
• Experience using, or familiarity with, the DoD Defense Personal Property System (DPS), DoS Integrated Logistics Management System (ILMS), and/or GSA Transportation Management Services Solution (TMSS) is strongly preferred
• Ability to obtain a Personal Identity Verification badge (PIV) if hired
• Drug free with no criminal history
• Reliable transportation to/from work at our Lorton, VA facility (NOTE: Position is located in Lorton and we are NOT metro-accessible)

This opportunity involves heavy data entry, document prep, and communications (i.e. phone work, e-mails, etc.) related to international household moves. Qualified individuals must possess a keen attention to detail, strong communication (both verbal and written) and problem-solving skills, as well as demonstrated follow through abilities.

We offer competitive compensation commensurate with experience. Benefits for full-time employees include:

• Medical/Dental insurance
• 401(k) with employer matching
• Paid leave
• Tuition reimbursement
• Exceptional professional development and promotional opportunities for motivated individuals seeking to advance their careers

E.O.E.

Company Description

Since 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.