International Operations Supervisor

Ait-Worldwide-Logistics; Coppell (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

AIT Worldwide Logistics in Coppell, TX is seeking an International Operations Supervisor to oversee import/export, wiring in personnel and resources, and supervise international service providers. You will guide shipments, ensure regulatory compliance, and drive performance across the international department.

The role focuses on coaching a team, managing workflows, and maintaining strong liaison with vendors to ensure timely transfers and accurate documentation for international shipments.

Qualifications

• Must have 1+ years in people management (preferred)
• 3+ years in International Freight Forwarding operations (required)
• Ability to handle conflicts and resolve them positively
• Strong communication skills (oral & written)
• Able to work in a high-volume, fast-paced environment

Responsibilities

• Supervise import processes, including customs documentation and shipping
• Hire, train, and develop team; conduct weekly 1:1s and coaching
• Provide guidance on import/export assignments and negotiations
• Interpret contract terms for export/import implications
• Develop and enforce SOPs, KPIs, and compliance procedures
• Manage office operations in manager's absence
• Perform additional duties as assigned
• Ensure adherence to policies and standards

Skills

MS Office

Conflict resolution

Oral & written communication

High-volume environment

International logistics knowledge

TMS experience

Attention to detail

Education

High School diploma or GED

Some College/Associate's Degree

Tools

CargoWise

TMS

Microsoft Office

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The International Operations Supervisor will supervise the import/export and transshipment of materials, equipment, products, packages and documents including fulfillment of customs requirements. This role will performance management and professional development of the International department. The International Operations Supervisor will train and develop international operations agents and assign work and resources to teammates. This role will supervise relationships with international service providers and partners throughout the globe, being the liaison for the international vendors to manage shipment bookings, ensuring timely transfers from logistics providers' warehouses and onward to final destinations, as appropriate.

Responsibilities

• Supervise the import process, customs documentation, shipping, and receiving of foreign shipments to ensure correct arrival time. Ensure compliance with the home and foreign country government laws and customs regulations
• Hire, train and develop team to ensure company expectations are met and manage underperformance as necessary. Conduct weekly 1:1's in order to effectively coach and motivate the team through performance KPI's and metrics, individual goals and development opportunities via career-pathing discussions. Monitor staff schedules, overtime and absences
• Provide guidance in import/export assignments, related interaction, and negotiation
• Interpret contract terms/conditions for export/import implications and provides direction in all phases of international logistics
• Support the development of policies and procedures to ensure on-schedule delivery of shipments and compliance with relevant regulations. Execute all Standard Operating Procedures (SOPs), KPIs, trainings, and all other assignments
• Responsible for the operation of the office when the manager is absent
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• High School Diploma or GED (Required)
• Some College/Associate's Degree (Preferred)

Experience

• 1+ years experience in people management (Preferred)
• 3+ years experience in International Freight Forwarding operations (Required)

Knowledge, Skills, and Abilities

• Microsoft Office Suite and computer Skills Medium
• Ability to handle conflicts with positive resolution Medium
• Strong oral and written communication skills Medium
• Ability to work flexible hours and in a high-volume, high-pressure fast work environment Medium
• Working knowledge of international air, ocean, and customs brokerage processes Medium
• Working knowledge in Transportation Management System (TMS) Medium
• Quality and service level agreements High

Licenses and Certifications

• International Traffic in Arms Regulations (ITAR) (Required)
• ATA DGR (Dangerous Goods Regulations) (Required)
• CargoWise Certification (Required)
• Office of Foreign Assets Control (OFAC) (Required)