International Operations Supervisor

Ait-Worldwide-Logistics; Palatine (IL); On-site; USD 73,000 - 109,000; Full time

Job summary

AIT Worldwide Logistics in Palatine, IL is seeking an International Operations Supervisor to oversee import/export and transshipment activities, ensuring compliance with customs requirements and timely transfers. You will manage, coach, and develop the International department, coordinate with global service providers, and uphold SOPs, KPIs, and safety standards.

Candidates should have 3+ years in international freight forwarding, 1+ year in people management, ITAR, DGR, and CargoWise

Qualifications

• High school diploma or GED required; associate degree preferred.
• Relevant experience in international freight forwarding is essential.
• Strong communication and problem-solving abilities are expected.

Responsibilities

• Supervise import/export and transshipment activities to ensure on-time delivery.
• Provide performance management and professional development for the International department.
• Train and develop international operations agents and allocate resources.
• Manage relationships with international service providers and vendors.
• Ensure compliance with international laws and company SOPs.

Skills

Microsoft Office Suite

Conflict Resolution

Communication Skills

High-Pressure Environment

International Logistics

TMS (Transportation Management System)

Education

High School Diploma or GED

Some College/Associate's Degree

Tools

CargoWise

TMS

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The International Operations Supervisor will supervise the import/export and transshipment of materials, equipment, products, packages and documents including fulfillment of customs requirements. This role will performance management and professional development of the International department. The International Operations Supervisor will train and develop international operations agents and assign work and resources to teammates. This role will supervise relationships with international service providers and partners throughout the globe, being the liaison for the international vendors to manage shipment bookings, ensuring timely transfers from logistics providers' warehouses and onward to final destinations, as appropriate.

Responsibilities

• Supervise the import process, customs documentation, shipping, and receiving of foreign shipments to ensure correct arrival time. Ensure compliance with the home and foreign country government laws and customs regulations
• Hire, train and develop team to ensure company expectations are met and manage underperformance as necessary. Conduct weekly 1:1's in order to effectively coach and motivate the team through performance KPI's and metrics, individual goals and development opportunities via career-pathing discussions. Monitor staff schedules, overtime and absences
• Provide guidance in import/export assignments, related interaction, and negotiation
• Interpret contract terms/conditions for export/import implications and provides direction in all phases of international logistics
• Support the development of policies and procedures to ensure on-schedule delivery of shipments and compliance with relevant regulations. Execute all Standard Operating Procedures (SOPs), KPIs, trainings, and all other assignments
• Responsible for the operation of the office when the manager is absent
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $72,840.00-$109,260.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education

• High School Diploma or GED (Required)
• Some College/Associate's Degree (Preferred)

Experience

• 1+ years experience in people management (Preferred)
• 3+ years experience in International Freight Forwarding operations (Required)

Knowledge, Skills, and Abilities

• Microsoft Office Suite and computer Skills Medium
• Ability to handle conflicts with positive resolution Medium
• Strong oral and written communication skills Medium
• Ability to work flexible hours and in a high-volume, high-pressure fast work environment Medium
• Working knowledge of international air, ocean, and customs brokerage processes Medium
• Working knowledge in Transportation Management System (TMS) Medium
• Quality and service level agreements High

Licenses and Certifications

• International Traffic in Arms Regulations (ITAR) (Required)
• ATA DGR (Dangerous Goods Regulations) (Required)
• CargoWise Certification (Required)
• Office of Foreign Assets Control (OFAC) (Required)

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.