International Operations Lead

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life

401(k)

Tuition Reimbursement

Paid Parental Leave

Pet Insurance

Disability

Employee Support

Job summary

AIT Worldwide Logistics, INC. is seeking an International Operations Lead to manage the end-to-end international shipment process, including quoting, data entry, scheduling, and escalation handling. The role focuses on delivering exceptional customer service to clients and vendors.

You will train new international staff, collaborate with peers, and ensure accurate documentation in CargoWise and related systems, while resolving schedule deviations and maintaining billable integrity.

Qualifications

• 2+ years working knowledge of international freight forwarder operations.
• 3+ years experience in export/import operations.
• 3+ years CargoWise experience.

Responsibilities

• Complete shipment process in shipping system: quoting, data entry, pickup/delivery scheduling, CER entry, interfaces with customs brokers, routing and milestones updates.
• Maintain relationships with customers, vendors, and teammates via phone or email.
• Provide training and knowledge sharing; support escalation cases and manage workload insights with management.
• Prioritize items to ensure timely shipment coordination and successful transactions.
• Verify shipment details and documentation in shipping systems (e.g., Cargowise, eDocs).
• Rectify deviations from schedule and maintain customer satisfaction.

Skills

Communication

Attention to detail

Multi-tasking

Problem solving

Microsoft Office

CargoWise

Organizational skills

Education

High School Diploma

Associate's Degree

Tools

CargoWise

Microsoft Office

Job description

International Operations Lead

ID: 2026-7918

Position Type: Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The International Operations Lead while complete day-to-day responsibilities of quoting, routing freight, tracking shipments, troubleshooting and overcoming operational challenges. This role will also assist teammates on questions or challenges by providing guidance & expertise in addition to training new international personnel who join the team. The primary focus is providing a high-level of excellent and quality customer service to all customers and vendors as well as being the key contact person on the team for training, knowledge, and first contact for any escalation matters.

Responsibilities

• Responsible for complete shipment process in shipping system including quoting, data entry, pickup/delivery scheduling, CER entry, interfacing with customs brokers, routing and operational milestone updates
• Maintain and develop strong relationships, problem solve and provide courteous etiquette via phone or e-mail interaction with customers, vendors, and AIT teammates throughout the organization
• First point of any escalation matters. Assist in training and knowledge sharing with new and existing teammates. Work alongside management to provide insight to overall team workload
• Ability to prioritize action items in order to determine critical timing for action items of shipment coordination to ensure successful transaction.
• Obtain all details necessary for shipment and verify documentation is accurate, completed and retained in within shipping systems (ie. Cargowise, eDocs,etc.)
• Identify and rectify if a shipment has deviated from schedule transit in an effort to correct shipment and achieve customer expectation and satisfaction.
• Maintain accurate billing by ensuring all shipments are properly billed within company guidelines and timelines.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• High School Diploma or GED (Required) and
• Associate's Degree (Preferred)

Experience

• 2+ years Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge (Required) and
• 3+ years industry experience in export/import operations (Required) and
• 3+ years Cargowise experience (Preferred)

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office suite Medium
• Proficient in CargoWise Medium
• Excellent verbal and written communication skills Medium
• High attention to detail and strong organizing skills Medium
• Ability to multi-task in a high volume, fast-paced working environment High
• Ability to problem solve to resolutions meeting the customers' needs High

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).

• Medical
• Prescription
• Health Savings Account
• Flexible Spending Accounts
• Dental
• Vision
• Life
• AD&D
• Disability
• Supplemental Health
• Employee Support
• Paid Parental Leave
• Pet Insurance
• 401(k)
• Tuition Reimbursement

• up to 10 to 20 days of vacation (depending on tenure)
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays (plus Veterans Day for Veterans) annually

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.