International Logistics Specialist- ONE Care

Ocean Network Express North America; Boise (ID); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Ocean Network Express North America in Boise, Idaho is seeking an International Logistics Specialist- ONE Care to manage the Boise service process for ONE customer accounts. You will coordinate inbound and outbound cargo, resolve logistics challenges, and provide product and service information.

The role requires basic to moderate experience in logistics or customer service, proficiency with G Suite or Microsoft Office, and a Bachelor’s degree is preferred.

Qualifications

• 0 to 2+ years of related experience.
• Bachelor’s degree preferred.
• Proficiency with G Suite or Microsoft Office.

Responsibilities

• Coordinate inbound and outbound cargo and bookings.
• Assist with resolving logistical and customs challenges.
• Update customer records and maintain knowledge base.
• Provide product and service information to customers.

Skills

Prioritization & multitasking

Critical thinking

Professional demeanor

Client rapport

Written & verbal communication

Education

Bachelor’s degree Preferred

Tools

G Suite

Microsoft Office

Job description

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Ocean Network Express

International Logistics Specialist- ONE Care

Custom Field 1: USA - Boise

Salary Range:$50,000.00to$56,000.00

Location

Boise, ID. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly.

Role Summary

This position is responsible for the successful execution of the Boise International Logistics Service process for ONE customer accounts. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating inbound and outbound cargo, resolving logistical challenges inbound and outbound cargo, and providing product and service information.

Additional Responsibilities

• Assist with the daily tactical processes that ensure smooth movement of high-value cargo moving to and from North America.
• Assist with customer inquiries and concerns.
• Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Create and coordinate international bookings for containerized freight

Core Required Skills and Competencies

• Ability to prioritize and multitask
• Critical thinking skills
• Positive and professional demeanor
• Ability to build rapport with clients
• Excellent written and verbal communication skills

Function Specific Skills

• Previous experience in logistics, customer service, sales, or other related fields is a plus
• G Suite or Microsoft Office experience is required.
• Customs and logistics knowledge is a plus but not required.

Required Minimum Years Experience

0 to 2+ function-related

Required Minimum Education

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.