International Logistics Specialist

Supply Chain Solutions, LLC; Grand Rapids (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Supply Chain Solutions, LLC in Grand Rapids, MI seeks an International Logistics Specialist (Hybrid) to manage import operations for a portfolio of accounts. You will track shipments, communicate with clients and carriers, and coordinate customs releases to ensure compliant, timely delivery.

The role requires 3+ years in logistics, CargoWise experience, and strong customer service skills. A bilingual English/Spanish capability and proficiency in MS Office are expected, with a hybrid work setup

Qualifications

• 3+ years of supply chain/transportation experience required.
• CargoWise experience.
• Thrive on providing excellent customer service and finding solutions.
• Ability to handle multiple priorities, meet deadlines, and manage risk.
• Bi-lingual in English and Spanish (written and verbal).
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Track and trace shipments with accuracy.
• Identify urgency levels and provide alternatives for urgent shipments.
• Maintain proactive communication with clients, steamship lines, and truckers.
• Coordinate release of goods from carrier, customs, or government examinations.
• Communicate bookings and follow-ups, checking routing, pricing, and options.

Skills

Customer service

Communication

Team player

Detail-oriented

Education

Bachelor's degree in Logistics

Tools

CargoWise

Job description

International Logistics Specialist (Hybrid)

About us:

For over 25 years Supply Chain Solutions has been committed to providing businesses with solutions to complex supply chain issues and creating efficient processes through transportation, logistics, and technology solutions. At SCS, the driving force behind our success is our people. We want our associates at every level to love what they do and excel at it. Maintaining a positive company culture is important to us and we strive daily to live out our core values of: Honesty and Respect, Find A Better Way, and Deliver Results.

About the position:

The International Logistics Specialist is responsible for managing import operations and related activities for an assigned portfolio of accounts. This role combines advanced international logistics expertise with exceptional customer service skills to deliver best-in-class customer experience. Serving as a trusted advisor to customers, the Specialist proactively anticipates needs, identifies potential supply chain challenges, and develops solutions that ensure the timely and compliant movement of freight. The position requires strong ownership, effective communication, and the ability to manage complex transactions while maintaining high levels of customer satisfaction.

Some of the key responsibilities for this position include:

• Able to accurately track and trace all shipments
• Able to clearly identify urgency level, escape, and provide alternative options for urgent shipments.
• Proactively maintain communication with clients on status of their shipments, as well as actively maintain and escape communication with steamship lines and truckers.
• Coordinate the release of goods from the carrier, customs, or other governmental agency examinations that may be required and arrange and track delivery of goods.
• Able to communicate bookings and follow ups with clients and agents, checking routing, pricing, and alternate options to meet the clients needs.

You are a great fit for this role if you:

• Have at 3 or more years of prior Supply Chain/Transportation experience required with preferred Bachelors Degree in Logistics. 3PL experience is a plus.
• Have CargoWise experience.
• Thrive on providing excellent customer service, working as part of a team, and finding and recommending creative solutions to common problems.
• Ability to handle multiple, competing priorities, meet deadlines, manage risk, and resolve problems effectively and efficiently.
• Are detail-oriented and proficient in Microsoft Office applications (Excel, Word, Outlook, etc.).
• Are bi-lingual in English and Spanish, for both written and verbal communication.

Work Environment:

Will work in a desk area with a computer, phone, and other office equipment required to perform the duties/responsibilities of the position. Work from home flexibility.