International Logistics Coordinator

Victoria and Albert Baths; West Virginia; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

33 days holiday including Bank Holidays

Annual Incentive Plan

Employee Assistance Programme

Life Assurance & Pension Plan

Health & Wellbeing Programme

Flexible working model

Employee recognition programme

Free parking

Job summary

A leading home goods company seeks an International Logistics Coordinator to optimize supply chain logistics and manage global shipping solutions. The role involves liaising with freight forwarders and ensuring compliance with customs regulations. You will utilize strong organizational and planning skills to handle logistical issues and oversee export documentation. Ideal candidates have experience in logistics processes and demonstrate ability to analyze data effectively. This position offers competitive benefits including flexible working options.

Qualifications

• Understanding of logistics processes and handling obstructions effectively.
• Strong planning and organizational skills with the ability to handle pressure.
• Experience in implementing new logistics processes.
• Strong planning and organisational skills; able to work under pressure.
• Clear communication with internal/external stakeholders.
• Positive, resilient mindset and adaptability to change.

Responsibilities

• Liaise with freight forwarders for import/export.
• Establish cost-efficient shipping solutions.
• Handle logistic queries and provide solutions.
• Ensure accurate export documentation.
• Manage claims and provide logistical visibility.
• Verify export documentation accuracy (Certificates of Origin, Bills of Lading, Invoices).
• Maintain escalation process and coordinate claims follow-ups.
• Provide Track/Trace visibility and POD requests.
• Coordinate logistics activities and maintain up-to-date records.

Skills

Problem-solving

Organization

Data analysis

Communication

Planning

Stakeholder management

Job description

International Logistics Coordinator

We currently have an exciting opportunity to join us as an International Logistics Coordinator within our Transportation and Distribution team.

Supporting the Global Logistics Operation. Providing logistical solutions to support the Supply Chain with specific emphasis on cost, service, and on‑time delivery whilst complying to all customs regulations and procedures.

What You Will Be Responsible For:

• Liaising with international and domestic freight forwarders and couriers for both import and export.
• Establishing the most efficient and cost saving shipping solutions and methods ensuring time‑critical requirements are fulfilled.
• Dealing with logistic queries and issues effectively and providing solutions.
• Producing departmental KPI data.
• Working on global large‑scale projects, meeting time‑critical deadlines.
• Verifying mandatory data is correct for all Export Documentation for International Trade – Certificates of Origin, Bills of Lading, Commercial Invoices, Packing Lists and Letters of credit.
• Being the point of contact for all logistical escalations, raising claims and following up actions in accordance with the claims process.
• Providing visibility with Track and Trace and POD requests.
• Supporting all improvements and helping to coordinate all logistic activities.
• Maintaining up‑to‑date records.
• Undertaking regular communication with both internal departments and customers across multiple global locations, providing full visibility throughout.
• Operating as a team, providing support and cover for colleagues with the Operations Department.

For This Role We Would Need You To Demonstrate:

• A clear understanding of the industry processes and knowledge of how to handle common obstructions with clear solutions.
• Good geographical awareness.
• Experience of implementing new processes and procedures.
• Strong planning and organisational skills; able to work at pace under pressure when required while continually prioritising workloads.
• Ability to analyse data and present data effectively.
• Language skills an advantage.
• Ability to effectively communicate with all stakeholders.
• A positive mindset and be resilient, optimistic, and open to change.
• The ability to engage interest and participation of others within the team.
• A solution‑focused mindset.

What Your Colleagues Say About You:

• A logical and solutions focused mindset.
• An excellent and engaging communicator, confidence to communicate at all levels.
• Very organised and methodical.
• Able to manage conflicting priorities.
• Very high level of attention to detail.

Core Competencies

• Drives Results – Making things happen.
• Nimble Learning – Always remain curious.
• Collaborates – Use your network, sharing knowledge and skills.
• Plans and Aligns – Make it relevant, make it purposeful.

Our Purpose & Behaviours

At the heart of everything we do are our shared values and behaviours:

• We Think Big, Learn Fast
• We Work It Together
• We Make The Hard Call

Our Values

We commit to being a Home for all, empowering people to make a difference. We are:

• Aligned – in our work together.
• Agile – in the face of change.
• Accountable – to our promises.
• Action – with integrity and transparency.

Why Join Us?

We reward not just the results but the positive impact you make along the way. With a pay‑for‑performance culture, we value curiosity, collaboration, and the drive to keep improving.

The Benefits

• 33 days holiday (inclusive of Bank Holidays)
• Annual Incentive Plan
• Employee Assistance Programme
• Life Assurance & Pension Plan
• Health & Wellbeing Programme (including health cash plan)
• High Street Reward Scheme & Refer a Friend Programme
• Free Parking & Eye Care support
• Flexible working model
• Employee Recognition Programme

Our Hiring Process

1. Initial discussion with our Resourcing Team.
2. On‑site interview process (1–2 stages depending on role).
3. Successful candidates will be notified, and start dates confirmed.

If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.

Note for Recruitment Agencies

We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.