International Help Desk Representative

Saia Inc; Johns Creek (GA); On-site; USD 28,000 - 32,000; Full time

Job summary

Saia Inc. in Johns Creek, GA seeks a Customer Service Associate to assist customers with moving freight outside the United States. You will handle inquiries, provide quotes, and secure required documentation for international shipments.

You will coordinate with internal teams and carriers, communicate movement of freight across locations, and help resolve discrepancies to support smooth operations. Strong Microsoft Office skills and prior logistics experience are valued.

Qualifications

• High school diploma or GED.
• Prior customer service or sales experience.
• Knowledge of logistics services.
• Proficiency in Microsoft Office.

Responsibilities

• Resolves customer requests through various channels of communication.
• Provides specialty product quotes and pricing updates to international customers.
• Secures documentation from customers with international destinations as needed.
• Facilitates the transfer of customers throughout the organization and international carriers.
• Communicates the freight movement activities between locations.
• Researches discrepancies resolves issues and makes recommendations for modifications.
• Builds customer relationships by addressing their operational needs.
• Tracks and monitors reports and documentation from customers and facilities.

Skills

Customer service experience

Sales experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ready To Go Further?Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.Position SummaryAssists customers with moving freight outside the United States borders.Major Tasks and ResponsibilitiesResolves customer requests through various channels of communication.Provides specialty product quotes and pricing updates to international customers.Secures documentation from customers with international destinations as needed.Facilitates the transfer of customers throughout the organization and international carriers.Communicates the freight movement activities between locations.Researches discrepancies resolves issues and makes recommendations for modifications.Builds customer relationships by addressing their operational needs.Tracks and monitors reports and documentation from customers and facilities.Preferred QualificationsHigh school diploma or GED.Prior customer service or sales experience.Knowledge of logistics services.Proficiency in Microsoft Office.Pay Rate: $19.86 - $22.85 per hour, based on experienceBenefitsAt Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.Make Your MoveAt Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.