Billing Clerk Intermediate (Onsite)

Gamma Phi Omega International; Flint, Northern (MI, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

University of Michigan-Flint is hiring a Billing Clerk Intermediate. You will manage full third-party billing, post payments, and coordinate with sponsors and school districts to ensure timely balances.

A strong customer-service mindset is essential for interacting with students and campus departments. The role reports to the Accounts Receivable Manager and requires meticulous record-keeping, FERPA-compliant practices, and teamwork across the Cashier and Student Accounts teams.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service, accounts receivable or third-party billing.
• Proficiency with MS Office and Google Workspace.

Responsibilities

• Oversee third-party billing cycle from invoice creation to payment posting.
• Coordinate billing with sponsors and school districts and follow up on unpaid balances.
• Respond to account inquiries and maintain accurate records of communications.

Skills

Customer service

Accounts receivable

Third-party billing

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

# Billing Clerk Intermediate (Onsite)University of MichiganFlint, MIFull-TimeSep 30, 2026Finance## Job Description## Job Summary## How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.## Job SummaryThe University of Michigan-Flint invites applications for the position of Billing Clerk Intermediate. We seek experienced candidates with demonstrated billing expertise and a strong customer-service focus. This role supports our third-party billing processes and includes follow-up on unpaid accounts to help ensure timely resolution.The Billing Clerk reports to the Accounts Receivable Manager and works collaboratively with the Cashier, Student Accounts team, and other campus departments. The position also provides backup and additional support to team members as needed## Responsibilities\\***Third Party Billing*** Oversee the full third-party billing cycle, from invoice creation through payment posting and reconciliation.* Coordinate billing for a wide range of sponsors, including U.S. military branches, federal and state agencies, foreign governments, and employer partners.* Partner with the K-12 department and multiple school districts to bill Dual Enrollment and Early College programs.* Conduct ongoing follow up to ensure timely payment receipts; initiate re-billing and resolution steps as needed.**Communication*** Communicate with third-party payers via email, phone, online portals/websites, and in-person interactions.* Partner with management and campus departments to proactively outreach to students with outstanding balances.* Contact students with past-due balances using approved methods (letters, email, phone, text messaging).* Document and maintain accurate records of all communications and follow-up activity.**Accounts Receivable*** Verify, post, and reconcile third-party payments; evaluate accounts and initiate refunds when appropriate.* Assist students with establishing repayment plans and deferred payment agreements.* Respond to account inquiries and provide supporting documentation related to charges, payments, and balances.* Support core accounts receivable functions, including monthly billing, late fee assessment, holds, monthly collection statements, and collections follow-up.* Process petty cash transactions and balance/reconcile the fund.* Prepare the monthly bank reconciliation.**Customer Service*** Provide responsive, professional service to students, parents, university departments, and third-party agencies via in-person, phone, and email.* Interpret and explain University of Michigan policies and procedures related to student accounts.* Resolve routine issues independently and escalate complex matters as appropriate.* Ensure compliance with FERPA and institutional privacy requirements.* Perform other duties as assigned.## Required Qualifications\\** High school diploma or equivalent.* Two or more years of relevant experience to include customer service, accounts receivable and/or third-party billing.* Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools (Gmail, Chat, Drive, Calendar, Docs, Sheets, Forms).## Why Work at U-M Flint?In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.Benefits include:* Generous time off* A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.* Many choices for comprehensive health insurance* Life insurance* Long-term disability coverage* Flexible spending accounts for healthcare and dependent care expenses.Eligibility for benefits based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage.UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/.Information about our vision, mission and values can be found at: https://www.umflint.edu/chancellor/leadership-mission-vision/## Modes of WorkThe work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.## Background ScreeningThe University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.## Application DeadlineAll applications for this position must be received by (enter the date).## U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.### About University of MichiganWhy Work at Michigan?Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.Workplace CultureThe University of Michigan is committed to establishing, supporting and maintaining a culture where all members of the U-M community feel safe and supported.Our Values* Values guide our choices and actions. From how we hire and promote, make decisions, educate, conduct research, provide care, and treat one another. We strive to ensure the following values reflect who we are and what we stand for.* Integrity - We act with honesty and take responsibility for our actions.* Respect - We act in a way that acknowledges the humanity and contributions of each individual.* Inclusion- We create an environment where all can participate, are invited to contribute, and have a sense of belonging.* Equity - We create conditions that provide everyone an opportunity to thrive.* Diversity - We welcome, acknowledge and appreciate our similarities and differences.* Innovation - We promote creativity and curiosity to tackle challenges and inspire new ideas.More about Working at U-M* Our commitment to campus culture* Our commitment to faculty and staff well-being* Our commitment to employee engagement