International -Domestic Banker I

Lone Star National Bank; McAllen (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

Lone Star National Bank in McAllen, TX, seeks an International Banker I to provide full-service banking for international and domestic customers. You will manage relationships, onboard clients, and service accounts while complying with regulatory requirements.

The role emphasizes accurate execution, exceptional service, and cross-selling across banking partners to meet department goals. Bilingual English/Spanish is required, with travel to banking markets as needed.

Qualifications

• Bachelor’s degree in business administration or 6–12 months financial servicing experience with Mexican National/P&E clients.
• One year of personal banking or consumer loan experience with Mexican National or international clients.
• Must be bilingual in English and Spanish (written and spoken).
• Typing 40–50 wpm and familiarity with office equipment.
• Familiarity with word processing and spreadsheet software.
• Attention to detail and strong concentration for multi-tasking.
• Excellent organizational, verbal and written communication and customer relations skills.
• Ability to multi-task and meet deadlines.
• Travel to various banking markets as needed, mainly to bring new relationships and for customer service.

Responsibilities

• Creates a welcoming environment and communicates professionally with customers and team members.
• Delivers high-quality customer service to international and domestic clients.
• Manages international and domestic portfolios and packaged-product accounts.
• Prepares onboarding memos and BSA review packages.
• Opens and services checking, savings, credit cards, and loan accounts.
• Provides Personal Banker services and cross-sells bank products and self-service options.
• Ensures BSA/CIP compliance and accurate documentation.
• Maintains customer records and supports department goals.

Skills

Bilingual EN/ES

Typing 40-50 wpm

Word processing

Spreadsheets

Customer service

Attention to detail

Multi-tasking

Communication skills

Education

Bachelor's degree in Business Administration

Financial servicing exp. 6–12 months

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details: Job Location: Lindberg - McAllen, TX, Salary Range: Undisclosed, JOB SUMMARY

The International Banker I provides full-service banking to international and domestic customers. The position manages assigned international and domestic customer relationships and packaged-product accounts, supports onboarding and ongoing servicing requirements, and performs the full range of Personal Banker I functions. The role requires accurate execution, regulatory compliance, service excellence, relationship development, and achievement of individual and department goals.

ESSENTIAL DUTIES

• Creates a welcoming environment and communicates professionally and effectively with customers and team members.
• Demonstrates a strong commitment to service excellence and consistently delivers high-quality customer service to international and domestic customers.
• Provides full-service banking to international customers and manages assigned portfolio and/or packaged-product accounts in support of individual and International Department goals.
• Collects and analyzes documents and information from prospects and customers requesting new accounts; prepares the applicable memorandum and supporting NRA or FODE package for BSA review and onboarding approval.
• Consults with customers regarding financial needs, resolves inquiries, and opens and services checking, savings, credit card, and credit/loan accounts within authorized limits.
• Provides a complete range of Personal Banker services, including opening all types of new accounts and cross-selling bank products and self-service banking solutions such as ATM and Mobile Banking.
• Applies critical thinking and problem-solving skills to identify appropriate financial solutions for new and existing customers.
• Ensures all documentation, disclosures, transactions, and regulatory requirements, including BSA and CIP, are completed accurately, timely, and in accordance with policy.
• Reviews and approves overdrafts and deposits within assigned authority and established policies and procedures.
• Provides general loan information, processes consumer loan applications, and prepares related loan documents for processing.
• Maintains customer records and files in accordance with established policy and guidelines.
• Develops new business by servicing customers, deepening existing relationships, and identifying additional financial needs.
• Actively contributes to banking center and department goals, as well as individual sales and referral goals, by cross-selling and referring customers to bank business partners when more complex needs are identified, including Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management, and Treasury Management.
• Supports banking center operations by assisting domestic customers and the teller line as needed to maintain service flow.
• Participates in the rotating banking center schedules, including the Saturday schedule, and performs assigned opening, closing, and customer-service responsibilities.
• Applies strong attention to detail and procedural discipline to support compliance and risk mitigation.
• Maintains accountability for assigned work and follows all internal controls, security standards, audit requirements, operations policies, and procedures.
• Participates in job-specific training and other Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting suspicious or unusual customer activity in accordance with Bank policy.
• Maintains current knowledge of and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA, OFAC, USA PATRIOT Act, CIP, and AML.
• Performs other related duties as required and assigned.

Qualifications:

• Bachelor’s degree in business administration or six months to one year of financial servicing experience, servicing Mexican National and/or P&E clients with depository relationships
• One year of personal banking, and/or consumer loan experience working with Mexican National and/or international clients
• Must be thoroughly bilingual in English and Spanish, both written and verbal
• Ability to prepare clear, professional memorandums and correspondence that accurately present requests, support onboarding approvals, and facilitate timely decision-making.
• Skills should include typing 40-50 wpm, and office equipment
• Familiarity with word processing and spreadsheet software
• Attention to detail and a high degree of mental concentration are necessary for performing multiple tasks with numerous interruptions
• Excellent organizational, verbal and written communication and customer relation skills
• Ability to multi-task and meet deadlines is essential
• Travel to various banking markets as needed, mainly to bring new relationships and for customer service.