International Customer Service Representative

First Citizens; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

First Citizens is seeking an International Customer Service Representative to support the International Banking group. The role handles both domestic and international accounts, addressing inquiries, opening new customer accounts, and facilitating lending and sales activities through referrals and administrative support.

Candidates should be fluent in Spanish and Portuguese, with a Bachelor's degree (or GED) and at least four years of experience in international banking within financial

Qualifications

• Bachelor's Degree or higher required (or GED equivalent).
• At least 4 years of experience in international banking client interactions within financial services.

Responsibilities

• Client Service - address customer inquiries and servicing, including opening and maintaining accounts.
• Sales Support - identify sales opportunities, refer to banking partners, assist with sales materials and calls.
• Documentation - conduct background checks, clear document exceptions, secure necessary documentation for daily activities.
• Relationship Development - build and maintain long-term banking relationships with customers.

Skills

Bilingual (Spanish and Portuguese)

Education

Bachelor's Degree OR High School Diploma or GED/Equivalent

4 years' experience in International banking client in financial services

Job description

Overview

The International Customer Service Representative position:

• Provides administrative and customer service support to the International Banking group.
• Services foreign and domestic accounts, addresses inquiries and concerns, and performs other servicing activities to facilitate daily banking for customers.
• Secures all necessary documentation and information to open new customer accounts.
• Facilitates lending and sales production efforts by making appropriate referrals and assisting with sales administrative tasks.

Responsibilities & Qualifications

Duties & Responsibilities

• Client Service - Performs a range of daily servicing and administrative tasks to address customer inquiries and concerns, including the opening and maintenance of customer accounts.
• Sales Support - Identifies sales opportunities by consulting with customers on their business and banking needs. Makes appropriate referrals to banking partners who can recommend Bank products and services as a solution. Assists with a variety of administrative duties such as preparing sales materials, scheduling appointments, and assisting with sales calls.
• Documentation - Conducts background check requests, clears documentation exceptions for new accounts, and secures any other documentation necessary to daily activities. Maintains account data and records within the department system.
• Relationship Development - Offers personalized banking services to build rapport with customers. Leverages customer engagement and a strong business network to develop long‑term banking relationships.

Position Specific Skills

• Bilingual (Spanish and Portuguese)

Qualifications

• Minimum Required Education and Experience:
  • Bachelor's Degree OR High School Diploma or GED/Equivalent
  • 4 years' experience in International banking client in financial services

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.