Internal Systems Technician

In-Telecom; Louisiana (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness: Medical, dental, &/

Life Insurance

401(k) retirement plan

PTO & holidays

Professional development

Job summary

In-Telecom is seeking an Internal Systems Technician to support Louisiana, Texas, and Georgia, focusing on service desk escalations, onboarding/offboarding, and Microsoft cloud infrastructure.

The role requires hands-on expertise with Intune, Autopilot, Exchange Online, AD/Entra ID, and security policies, with a bias toward reliability and automation. On-site Louisiana location with competitive benefits.

Qualifications

• 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows.
• Microsoft 365 Admin Center and Entra ID experience, including hybrid directory concepts.
• Experience deploying and managing devices with Microsoft Intune/ Endpoint Manager.
• Familiarity with security policies, conditional access, and modern authentication.
• PowerShell scripting for tenant management and automation.
• Strong networking fundamentals including VLANs, DNS, and VPNs.

Responsibilities

• L2 incident escalation and systems support for internal users across multiple states.
• Manage hybrid identity synchronization and Entra ID troubleshooting; resolve AD, DNS, and GPO conflicts.
• Administer Microsoft 365, Exchange Online, mail flow, and SharePoint/OneDrive access governance.
• Endpoint management with Intune/Endpoint Manager; configure policies and Autopilot deployments.
• Oversee network and connectivity issues, VLAN routing, VPN, and firewall policies.
• Automate recurring admin tasks with PowerShell; build workflows with automation tools.
• Document SOPs, onboarding/offboarding, and inventory in internal systems; maintain asset lifecycles.

Skills

Incident Escalation

Directory Services

Microsoft 365 Admin

Intune / Endpoint Manager

PowerShell Scripting

Networking Fundamentals

RBAC & IAM

Hybrid Directory

Troubleshooting

Communication

Tools

ConnectWise PSA/Manage

ConnectWise Automate/RMM

Auvik

Huntress

Avanan

Check Point

DUO Security

immy.bot

Hudu

Liongard

Lifecycle Manager

Rewst

Job description

Internal Systems Technician

Application Deadline: 30 September 2026

Department: Internal

Employment Type: Full Time

Location: Louisiana

Description

The Internal Systems Technician serves as the technical backbone for internal operations, supporting team members across Louisiana, Texas, and Georgia. This role manages internal service desk escalations, maintains documentation and automation workflows, and oversees the technical onboarding and offboarding lifecycle. Acting as a core Tier 2 resource, the technician bridges day-to-day user support with systems administration—maintaining core Microsoft cloud infrastructure, diagnosing advanced endpoint and network issues, and driving continuous operational reliability.

Key Responsibilities

L2 Incident Escalation & Systems Support: Serve as the primary escalation point for internal service tickets via ConnectWise PSA. Conduct root-cause analysis on recurring technical faults, resolve complex application and OS crashes, and address advanced system issues:

• Identity & Directory Services: Manage hybrid identity synchronization, troubleshoot Microsoft Entra ID (Azure AD Connect / Cloud Sync), and resolve complex on-prem Active Directory, DNS, and GPO conflicts.
• Microsoft 365 Administration: Troubleshoot advanced Exchange Online mail flow, transport rules, message trace diagnostics, shared mailbox delegation, and OneDrive/SharePoint access governance.
• Endpoint & Intune Management: Build, deploy, and remediate Windows endpoint configurations using Microsoft Intune (Endpoint Manager), including compliance policies, configuration profiles, BitLocker recovery, and Autopilot deployment.
• Network & Connectivity: Diagnose internal VLAN segmentation, switch port mappings, VPN client/gateway routing, firewall policies, and VoIP jitter/packet-loss issues.
• Advanced OS Remediation: Perform deep registry modifications, profile corruption fixes, driver-level debugging, and Windows Event Viewer log forensics.

Provisioning & Endpoint Lifecycle: Own end-to-end hardware/software deployment and decommissioning. Standardize zero-touch or light-touch imaging and configuration using Microsoft Intune, Windows Autopilot, and immy.bot.

Internal Infrastructure & Collaboration Administration: Maintain internal collaboration structures, guest access controls, retention policies, and shared storage hierarchies across Microsoft Teams and SharePoint Online.

Security, Compliance & Access Hygiene: Enforce Role-Based Access Control (RBAC) and least-privilege principles. Monitor identity security policies, Conditional Access rules, self-service password reset (SSPR), and endpoint defense platforms including DUO MFA, Huntress, and Avanan.

Automation & Scripting: Leverage PowerShell to automate recurring admin tasks, bulk user provisioning, license assignments, and tenant reporting. Partner with team leads to build workflows in Rewst, zofIQ, and Power Automate.

Documentation & Asset Governance: Maintain internal Standard Operating Procedures (SOPs) and infrastructure architecture diagrams in Hudu. Track hardware depreciation, lifecycle health, and Microsoft licensing tiers via Lifecycle Manager.

Skills, Knowledge and Expertise

• Experience: 2-4 years of progressive IT systems support or MSP experience handling Tier 2 ticket resolution and identity workflows.
• Microsoft Cloud & Identity Stack:
  • Proficiency with Microsoft 365 Admin Center, Exchange Admin Center, and Microsoft Entra ID.
  • Practical experience managing and enrolling devices through Microsoft Intune / Endpoint Manager.
  • Familiarity with Conditional Access policies, Microsoft Defender for Endpoint/Office 365, and modern authentication frameworks.
  • Working knowledge of hybrid directory structures (Active Directory + Entra ID synchronization).
• Scripting & Command Line: Practical ability to run and modify basic PowerShell scripts for M365 tenant management and client troubleshooting.
• Networking Fundamentals: Solid understanding of TCP/IP, subnetting, DHCP reservations, DNS record management, VLAN routing, and IPsec/SSL VPNs.
• Platform & Tooling Ecosystem:
  • Core & PSA/RMM: ConnectWise PSA/Manage, ConnectWise Automate/RMM, Auvik.
  • Security & Provisioning: Huntress, Avanan/Check Point, DUO Security, immy.bot.
  • Documentation & Automation: Hudu, Liongard, Lifecycle Manager, Rewst.
• Core Competencies: Analytical problem-solving mindset, methodical incident isolation skills, clear technical documentation habits, and polished communication when collaborating with cross-functional internal stakeholders.
• Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Fundamentals (MS-900), CompTIA Network+, or CompTIA Security+.

Benefits

• Health & Wellness: Medical, dental, and vision insurance.
• Life Insurance: Employer-paid life insurance.
• Retirement: 401(k) retirement plan with company match.
• Time Off: Paid Time Off (PTO) and paid company holidays.
• Growth & Culture: Professional development and training opportunities, career advancement pathways, and employee recognition programs.