Internal IT Engineer

Sourcepass; Melville (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Sourcepass is seeking an Internal IT Engineer to manage user accounts, equipment provisioning, and assist employees with IT issues onsite at our Melville, NY headquarters.

You will maintain asset inventory, configure software, ensure network security, and coordinate with vendors. Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. EST; salary range $60,000–$70,000. The role offers a collaborative environment and opportunities to grow in IT operations.

Qualifications

• 2-5 years technical support experience preferred
• Azure experience a plus
• Office 365 experience preferred
• SonicWall devices experience preferred
• HP devices experience preferred
• Strong communication skills and ability to prioritize tasks
• Ability to work in a fast-paced environment
• Ability to work independently and in a team
• Proven experience as a technical support analyst or similar role
• CompTIA A+ and Network+ required within 1 year of hire

Responsibilities

• Provision and de-provision user accounts for onboarding/offboarding
• Asset management and allocation (laptops, monitors, docking stations, webcams, headsets)
• Check hardware (HDD, mice, keyboards) for functionality
• Install and configure software per specifications
• Ensure security and privacy of networks and systems
• Provide orientation and guidance to users on software and equipment
• Schedule diagnostics around employee availability
• Troubleshoot to diagnose and resolve problems (repair/replace parts)
• Maintain records of support interactions in ConnectWise
• Identify and document warranty issues and communicate internally
• Liaise between vendors and employees for open vendor support requests

Skills

Technical Support

Azure

Office 365

SonicWall

HP Devices

Communication

Prioritization

Teamwork

Independent

Technical Support Analyst experience

CompTIA A+ and Network+

Tools

Azure

Office 365

SonicWall devices

HP devices

Job description

Description

As an Internal IT Engineer, you will be responsible for user account and equipment provisioning as well as assisting employees with resolving their IT-related issues. The schedule for this position is Monday through Friday 8am-4:30pm EST onsite at our headquarters office in Melville, NY. The salary for this position is $60,000-$70,000.

Desired Skillset/ Experience

• Technical Support Experience: 2-5 Years (Preferred)
• Experience working with Azure (A plus)
• Experience working with Office 365 (Preferred)
• Experience working with SonicWall devices (Preferred)
• Experience working with HP Devices (Preferred)
• Ability to communicate effectively
• Ability to Prioritize multiple tasks effectively
• Ability to work in a fast-paced environment
• Ability to work independently and in a team environment
• Proven Experience as a?Technical?Support Analyst?or relevant position
• CompTIA A+ and Network+ will be required within 1 year of hire.

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.

Requirements

• Provision and de-provision user accounts for employee on/offboarding
• Asset management and allocation including but not limited to laptops, monitors, docking stations, webcams, headsets
• Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate software and computer equipment
• Organize and schedule diagnostic testing around employee availability to inhibit impact
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
• Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
• Identify and document computer or network equipment warranty issues and communicate them internally.
• Act as a liaison between vendors and employees for open vendor support requests