Internal IT Administrator

ComTec Solutions, LLC.; City of Rochester (NY); On-site; USD 29,000 - 50,000; Full time

Job summary

ComTec Solutions, LLC. is seeking an Internal IT Administrator to own the company’s technology environment. This on-site role blends hands-on systems administration with end-user support and strategic planning to keep daily operations secure and reliable.

You will manage Microsoft 365, Windows Server, Active Directory, Exchange, Intune, and network infrastructure, provide Tier 1–3 support, and work closely with the Director of Finance to document changes and improve IT processes.

Qualifications

• 3–5+ years of progressive IT experience
• Strong systems administration background
• Experience supporting Microsoft 365 and Windows environments
• Experience implementing or evaluating new technologies preferred
• Associate or Bachelor’s degree in IT-related field preferred

Responsibilities

• Own and maintain internal IT operations including systems administration and end-user support
• Manage ticket intake, resolution, documentation, and escalation
• Deploy and support laptops, desktops, mobile devices, and peripherals
• Perform patching, upgrades, and routine maintenance
• Ensure compliance with IT policies and change management processes
• Provide after-hours support as needed

Skills

Windows Server

Active Directory

Microsoft 365

Exchange

Intune

Windows Desktop OS

VPN & Remote access

Endpoint security

Backup & DR systems

Network fundamentals

Hardware (HP/Dell)

Mail flow / Internet architecture

Education

Associate or Bachelor’s degree in IT-related field

Tools

Microsoft Intune

Job description

About this position

Description:

THIS IS AN ON-SITE POSITION

JOB SUMMARY:

The Internal IT Administrator owns ComTec’s internal technology environment. This role combines hands‑on systems administration and end‑user support with strategic technology planning.

The position ensures reliable, secure day‑to‑day IT operations.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

INTERNAL IT OPERATIONS

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
• Manage user lifecycle (onboarding/offboarding, permissions, account administration).
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Monitor system performance, security, and backups.
• Maintain accurate documentation of configurations and procedures.
• Ensure compliance with internal IT policies and change management processes.

SUPPORT & SERVICE MANAGEMENT

• Serve as primary internal IT support resource (Tier 1–3).
• Manage ticket intake, resolution, documentation, and escalation.
• Provide professional support to employees at all levels.
• Identify and reduce recurring technical issues.
• Provide occasional after‑hours support as needed.

SUCCESS MEASURES

• Stable and secure internal IT environment
• Timely issue resolution and high employee satisfaction
• Reduction in recurring support issues
• Successful rollout and adoption of new technologies
• Measurable operational improvements

ADDITIONAL RESPONSIBILITIES

• Adhere to departmental policies for reporting and managing requests and change control
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required

Requirements

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

• Microsoft Windows Server
• Microsoft Active Directory (AD, DNS, Group Policy)
• Microsoft 365 & Exchange
• Microsoft Intune
• Windows Desktop OS
• VPN and remote access solutions
• Endpoint security platforms
• Backup and disaster recovery systems
• Wi‑Fi and LAN networking fundamentals
• HP and Dell hardware environments
• Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS & COMPENTENCIES:

• Strong technical troubleshooting skills
• Organized and process‑oriented
• Clear communicator
• Strategic thinker with hands‑on execution ability
• Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:

Qualifications

• 3–5+ years of progressive IT experience
• Strong systems administration background
• Experience supporting Microsoft 365 and Windows environments
• Experience implementing or evaluating new technologies preferred
• Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

• Primarily office‑based work using standard computer equipment
• Ability to remain calm and effective during time‑sensitive situations
• Occasional evening or weekend work as needed
• Valid driver’s license and reliable transportation

Salary Information

$21 - $36Hourly Wage