Internal Customer Support & Order Specialist

Citarella - The Ultimate Gourmet Market; New York (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

Citarella - The Ultimate Gourmet Market in New York City is seeking a Call Center Agent to manage internal store orders, handle inquiries, and resolve issues with a focus on exceptional service. You will be the first point of contact for team members, upholding Citarella's professional image through clear communication and prompt resolution.

Responsibilities include processing orders, tracking via the Accellos system, and printing warehouse labels.

Qualifications

• Strong verbal and written communication required.
• Proficient with computer systems and software.
• High level of attention to detail in all tasks.
• Excellent follow-up skills to resolve inquiries.

Responsibilities

• Respond promptly to internal customer inquiries with accurate information.
• Resolve internal issues with thorough follow-up for satisfaction.
• Process store orders, purchase orders, forms, and other applications accurately.
• Manage and track store orders via the Accellos system.
• Print warehouse labels and signage as required.
• Log and route all incoming calls with relevant information for reference.
• Perform additional duties as assigned by management.

Skills

Communication skills

Computer proficiency

Attention to detail

Follow-up skills

Tools

Accellos system

Job description

Citarella - The Ultimate Gourmet Market in New York City is seeking a Call Center Agent to manage internal store orders, handle inquiries, and resolve issues with a focus on exceptional service. You will be the first point of contact for team members, upholding Citarella's professional image through clear communication and prompt resolution.

Responsibilities include processing orders, tracking via the Accellos system, and printing warehouse labels.