Call Center Agent

Citarella - The Ultimate Gourmet Market

New York (NY)

On-site

USD 40,000 - 48,000

Full time

14 days+

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Job summary

Citarella - The Ultimate Gourmet Market in New York City is seeking a Call Center Agent to manage internal store orders, handle inquiries, and resolve issues with a focus on exceptional service. You will be the first point of contact for team members, upholding Citarella's professional image through clear communication and prompt resolution.

Responsibilities include processing orders, tracking via the Accellos system, and printing warehouse labels.

Qualifications

Strong verbal and written communication required.
Proficient with computer systems and software.
High level of attention to detail in all tasks.
Excellent follow-up skills to resolve inquiries.

Responsibilities

Respond promptly to internal customer inquiries with accurate information.
Resolve internal issues with thorough follow-up for satisfaction.
Process store orders, purchase orders, forms, and other applications accurately.
Manage and track store orders via the Accellos system.
Print warehouse labels and signage as required.
Log and route all incoming calls with relevant information for reference.
Perform additional duties as assigned by management.

Skills

Communication skills

Computer proficiency

Attention to detail

Follow-up skills

Tools

Accellos system

Job description

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut.

A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

Role and Responsibilities

The Call Center Agent plays a key role in maintaining a high level of internal customer satisfaction by managing store orders, addressing inquiries, resolving complaints, troubleshooting issues, and providing relevant information. As the first point of contact for our team members, agents are expected to consistently uphold and promote a positive and professional image of Citarella through clear communication, prompt resolution of concerns, and exceptional customer service.

Respond promptly to internal customer inquiries, providing accurate and helpful information by leveraging available resources.
Effectively handle and resolve internal issues, ensuring comprehensive follow-up with all involved parties to guarantee satisfaction.
Process store orders, purchase orders, request forms, and other relevant applications efficiently and accurately.
Manage and track store orders via the Accellos system, ensuring all orders are processed smoothly and in a timely manner.
Print warehouse labels and signage as required, ensuring accuracy and proper handling.
Log and route all incoming calls, documenting relevant information for reference and follow-up.
Perform additional tasks and duties as assigned by management, contributing to team goals and operational efficiency.

Minimum Qualifications

Strong verbal and written communication skills, with the ability to effectively convey information.
Proficient in computer systems and software.
High level of attention to detail, ensuring accuracy in all interactions and tasks.
Excellent follow-up skills, with the ability to track and manage ongoing inquiries and issues.

Schedule