Call Center Agent

Citarella; New York (NY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Citarella in Bronx, NY is seeking a Call Center Agent to serve as the first point of contact, handling store orders, inquiries, and issues with professionalism and care.

The role emphasizes timely communication, accurate order processing via Accellos, and strong follow-up to ensure customer satisfaction while supporting management and the team.

Qualifications

• Strong verbal and written communication skills.
• Proficient in computer systems and software.
• High level of attention to detail.
• Excellent follow-up skills.

Responsibilities

• Respond promptly to internal customer inquiries with accurate information by using available resources.
• Resolve internal issues and ensure follow-up to guarantee satisfaction.
• Process store orders, purchase orders, request forms, and other applications accurately.
• Manage and track store orders via the Accellos system for timely processing.
• Print warehouse labels and signage as required with accuracy.
• Log and route all incoming calls, documenting relevant information for reference.
• Perform additional tasks as assigned by management to support team goals.

Skills

Verbal and written communication

Computer systems proficiency

Attention to detail

Follow-up skills

Tools

Accellos system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Agent

Regular Full-Time Bronx, NY, US

7 days ago Requisition ID: 1578

Salary Range: $20.00 To $25.00 Hourly

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut.

A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

Role and Responsibilities

The Call Center Agent plays a key role in maintaining a high level of internal customer satisfaction by managing store orders, addressing inquiries, resolving complaints, troubleshooting issues, and providing relevant information. As the first point of contact for our team members, agents are expected to consistently uphold and promote a positive and professional image of Citarella through clear communication, prompt resolution of concerns, and exceptional customer service.

• Respond promptly to internal customer inquiries, providing accurate and helpful information by leveraging available resources.
• Effectively handle and resolve internal issues, ensuring comprehensive follow-up with all involved parties to guarantee satisfaction.
• Process store orders, purchase orders, request forms, and other relevant applications efficiently and accurately.
• Manage and track store orders via the Accellos system, ensuring all orders are processed smoothly and in a timely manner.
• Print warehouse labels and signage as required, ensuring accuracy and proper handling.
• Log and route all incoming calls, documenting relevant information for reference and follow-up.
• Perform additional tasks and duties as assigned by management, contributing to team goals and operational efficiency.

Minimum Qualifications:

• Strong verbal and written communication skills, with the ability to effectively convey information.
• Proficient in computer systems and software.
• High level of attention to detail, ensuring accuracy in all interactions and tasks.
• Excellent follow-up skills, with the ability to track and manage ongoing inquiries and issues.

  • Friday: 1:00 PM – 10:00 PM

  • Saturday: Open availability (Call Center hours: 7:00 AM – 6:30 PM)

  • Sunday: 1:00 PM – 10:00 PM

  • Monday: 1:00 PM – 10:00 PM