Gourmet Customer Service Specialist - Fast-Paced & Flexible

Citarella - The Ultimate Gourmet Market; New York (NY); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Citarella - The Ultimate Gourmet Market in New York City is seeking a Customer Service Representative to be the first point of contact on the main line. You will take orders, provide product knowledge, route inquiries, and help drive sales while delivering an exceptional customer experience.

The role requires prior customer service or administrative experience, a pleasant telephone demeanor, strong communication, and the ability to multi-task in a fast-paced environment.

Formación

• Prior customer service, sales, and/or administrative experience.
• Excellent communication and telephone etiquette.
• Ability to handle high call volumes and multitask in a fast-paced environment.

Responsabilidades

• Manage and provide superior customer service on every call; take orders and resolve inquiries.
• Provide product information and route questions to appropriate team members.
• Accurately input orders into the computer system and document communications.
• Maintain knowledge of store products, policies, and services for customers.

Conocimientos

Telephone demeanor

Call handling

Communication

Interpersonal skills

Teamwork

Typing / computer skills

Descripción del empleo

Citarella - The Ultimate Gourmet Market in New York City is seeking a Customer Service Representative to be the first point of contact on the main line. You will take orders, provide product knowledge, route inquiries, and help drive sales while delivering an exceptional customer experience.

The role requires prior customer service or administrative experience, a pleasant telephone demeanor, strong communication, and the ability to multi-task in a fast-paced environment.