Internal Communications Program Manager

City of Hope; Irwindale (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

City of Hope seeks an Internal Communications Program Manager to lead messaging for employees across the Los Angeles region and beyond. You will craft strategic plans, create content, and manage channels to inform, engage, and inspire staff while strengthening culture.

The role emphasizes collaboration with researchers, faculty and leadership, translating complex ideas into clear communications across platforms. Strong writing and project oversight are essential.

Qualifications

• Leads internal communications strategies and change management plans.
• Develops and distributes messaging to employees across the system.
• Works with multiple departments to advise on communication strategies.

Responsibilities

• Creates integrated internal communications, engagement and change plans from ideation to execution.
• Maintains relationships with internal stakeholders to anticipate needs.
• Manages multiple channels including newsletters, announcements, intranet, leadership communications.

Skills

Internal communications

Content creation

Channel management

Strategic planning

Storytelling

Stakeholder relations

Project management

Education

B.A. in Communications/English/Journalism/Marketing or related field

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

The Internal Communications Program Manager is responsible for leading key internal communications strategies to inform, engage, and inspire employees while fostering a strong organizational culture. This role will lead strategic planning, content creation, and channel management for the key City of Hope system initiatives. As part of internal communications, this individual will develop and distribute key messaging to employees across the City of Hope Los Angeles region. They will collaborate with various departments to advise on communication strategies, ensuring effective execution and day-to-day planning. Additionally, they will cultivate relationships with leaders and content owners to shape and enhance communication efforts. The ideal candidate is a highly skilled writer and communicator who can simplify complex ideas into clear, engaging messages across multiple platforms. They should be a collaborative and proactive team player with a passion for storytelling that builds community by sharing meaningful successes. Strong organizational skills are essential, as this role requires managing multiple long-term projects with distinct timelines and objectives. Success in this role requires initiative, problem-solving skills, and the ability to work independently and collaboratively in a fast-paced, complex environment. The incumbent must take ownership of projects, ensuring timely execution through effective systems and processes.

As a successful candidate, you will:

• Creates integrated internal communications, engagement and change management plans that support key enterprise and local priorities. Includes full scope of project management from ideation to execution.
• Communicates and maintains strong, positive working relationships with internal stakeholders including scientists, faculty, leadership, department administrators and management, and City of Hope administration, as well as Marketing & Communications colleagues across the system to anticipate upcoming needs.
• Works on multiple communication channels including internal newsletters, staff announcements, intranet content, leadership communications, service line announcements, etc.
• Assists with internal employee crisis communications for City of Hope system partnering with the Director and incident command teams to quickly determine, craft and execute on messaging.

Your qualifications should include:

• B.A. in Communications, English, Journalism, Marketing or related field.
• 5 years of related experience in internal communications, preferably in a healthcare setting. Proven track record developing and executing creative communications strategies for internal stakeholders.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.