Internal Communications Manager

Beth Israel Lahey Health; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Internal Communications Manager in the Boston area to strengthen organizational culture and engage employees and physicians. The role sits in the Communications Department’s Center of Expertise in internal communications and drives messaging that aligns with BILH values across channels.

The ideal candidate has 3–5+ years of internal communications experience, a bachelor’s degree, and advanced Microsoft Office skills.

Qualifications

• Bachelor’s degree required.
• 3-5+ years related work experience required in Internal Communications.
• Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint and other web-based applications. May produce complex documents and perform analysis.

Responsibilities

• Partner with Communications Department to articulate and strengthen culture and employee engagement.
• Develop and implement effective internal communications strategies and content.
• Foster alignment of communications across the system to support BILH brand.
• Serve as subject matter expert in internal communications and employee engagement.
• Make strategic recommendations to engage internal audiences across channels.
• Write and edit internal communications for newsletters, emails, intranets, and talking points.
• Collaborate with departments to ensure consistency across internal and external channels.
• Stay updated on national trends in internal communications and engagement.

Skills

Microsoft Office

Communication skills

Employee engagement

Education

Bachelor’s degree

Tools

Outlook

Excel

PowerPoint

Word

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Internal Communications Manager plays an integral role in fostering an organizational culture and a workforce that feels strongly connected to BILH's mission. As part of the Communications Department’s Center of Expertise in internal communications, this individual is a subject matter expert in employee engagement and develops and implements strategies designed to inform and engage employees and physicians. Working collaboratively with others in the department, the Internal Communications Manager also ensures that BILH’s internal communications efforts reflect the organization’s values and priorities and that communications efforts are closely aligned across channels.

Job Description

Essential Duties & Responsibilities

• Partnering with colleagues in the Department of Communications, including the liaison assigned to serve as the point of contact for each hospital, clinical unit and system service, to articulate and strengthen BILH's organizational culture and to foster employee engagement.
• Developing and implementing effective communications strategies designed to inform and engage diverse internal constituencies. Creating innovative content and deliverables to support those strategies. Continuously evaluating the effectiveness of internal communications strategies and adapting accordingly.
• Helping foster alignment of communications strategies, tactics and resources across the system in order to build a strong organizational culture and advance the BILH brand internally.
• Serving as a subject matter expert in internal communications, providing strategic guidance and support for the organization’s efforts to foster employee engagement.
• Making strategic recommendations for driving engagement with internal audiences, leveraging existing communications channels and exploring potential new platforms or approaches.
• Writing and editing internal communications content for use across BILH internal channels, including newsletters, broadcast emails, intranets, digital signage, employee toolkits, talking points.
• Contributing to a client-centric operating model, providing proactive and responsive support for BILH System Services, hospitals and/or clinical units.
• Working collaboratively with colleagues across the Department of Communications to ensure alignment and consistency across internal and external channels.
• Staying up-to-date on national trends and best practices in internal communications and employee engagement.
• Performing other duties as assigned.

Minimum Qualifications

Bachelor’s degree required.

3-5+ years related work experience required in Internal Communications.

Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint and other web-based applications. May produce complex documents and perform analysis.

Preferred Qualifications & Skills

Health care industry experience preferred.

Pay Range

$80,000.00 USD - $110,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled