Internal Apps Support Engineer & Automation

BI WORLDWIDE; Edina (MN); On-site; USD 95,000 - 115,000; Full time

Job summary

BI WORLDWIDE is seeking an Application Support Engineer for internal applications and platforms in Minnesota. You will own day-to-day operations, investigate issues, administer apps, and automate repetitive tasks to improve reliability.

Responsibilities include troubleshooting across app, database, and cloud layers, writing SQL queries, and coordinating with cross-functional teams to resolve cross-system issues while documenting procedures and improving runbooks.

Qualifications

• Experience in application support or related technical discipline.
• Strong troubleshooting and analytical problem-solving skills.
• Experience with relational databases and SQL.
• Ability to read logs, messages, and technical docs clearly.
• Understanding HTTP, APIs, authentication, databases, and service dependencies.
• Familiarity with scripting or programming to automate work.

Responsibilities

• Provide day-to-day technical ownership and support for internal apps and platforms.
• Investigate, resolve, and follow up on support requests and issues.
• Perform admin tasks: configuration, user/access management, data corrections.
• Troubleshoot using logs, databases, monitoring tools, APIs, and cloud consoles.
• Write and run SQL queries to verify data issues and support resolutions.
• Coordinate with users, engineers, and infra teams to fix cross-system issues.
• Create scripts, dashboards, runbooks, and docs to reduce repeat work.
• Make small config/automation changes; partner with dev teams for deeper work.

Skills

Application support

Troubleshooting

SQL

API concepts

Automation

Documentation

Communication

Cloud operations

Linux

Scripting

Tools

Databricks

AWS

Linux

PowerShell

Bash

CI/CD

REST APIs

Git

Job description

BI WORLDWIDE is seeking an Application Support Engineer for internal applications and platforms in Minnesota. You will own day-to-day operations, investigate issues, administer apps, and automate repetitive tasks to improve reliability.

Responsibilities include troubleshooting across app, database, and cloud layers, writing SQL queries, and coordinating with cross-functional teams to resolve cross-system issues while documenting procedures and improving runbooks.