Internal Advisor - Pensacola Honda

Sonic-Automotive; Pensacola Beach (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Pensacola Honda, part of Sonic Automotive, is seeking a Service Advisor to schedule service appointments, greet customers, and provide cost estimates. You’ll gather vehicle data, ensure accuracy, and establish promised times.

The role emphasizes customer service, clear communication, and adherence to safety and regulatory guidelines; ASE certification is preferred and authorized to work in the USA. Join a team with 100+ dealerships backing your growth and a culture focused on professional

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions.
• Two years of experience in a dealership position.
• ASE certification preferred.
• Authorized to work in USA.
• Must pass background checks, MVR, drug test, credit report, and valid driver's license.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes 'promised time'.
• Checks on progress of repair throughout the day. Contacts customers regarding changes and obtains authorization for additional work.
• Test-drives the vehicle or refers to test technician as necessary.
• Maintain Customer Satisfaction Index at least comparable to manufacturer/branch average.
• Advise customers on maintenance per manufacturers’ specs and maintenance menus.
• Maintains dealership standards for hours per customer repair order written.
• Follows federal, state and local regulations including hazardous waste disposal and OSHA requirements.
• Follows all safety policies and reports accidents.

Skills

Reading & comprehension

Communication skills

Authorization to work in USA

Vehicle knowledge

Education

High school diploma or equivalent

Job description

• SHL Package: Sonic Customer Service and Admin
• Compensation: from USD 20 - hourly

Company Description

At Pensacola Honda,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Hourly $20

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location