Intern - Year Round (Desktop Support)

Navy Federal Credit Union; Winchester (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Navy Federal Credit Union in Winchester, VA is seeking a college student for our Enterprise Technology Services desktop support intern program. You will assist team members with technical challenges, support workstations, printers, mobile devices, and audiovisual equipment onsite, while applying your degree knowledge to real-world tasks.

The internship is year-round, full or part-time based on school schedule, and emphasizes independence, collaboration, and customer service as you learn in a

Qualifications

• Currently enrolled in an accredited university
• Willing to learn and combine theoretical knowledge with hands-on experience
• Onsite desktop support exposure is required by the role

Responsibilities

• Support IT group duties as assigned
• Plan, install, and support IT equipment including workstations, mobile devices, printers, telephony systems, and audiovisual equipment
• Apply knowledge from your degree program to daily tasks
• Work with management or senior staff as guided
• Provide exceptional customer service

Skills

Problem solving

Attention to detail

Verbal communication

Written communication

Teamwork

Self-motivation

Education

Pursuing a Computer Science or IT degree

Tools

Microsoft Office

Job description

Overview

Our Enterprise Technology Services (ETS) intern program offers college students an opportunity to gain first-hand experience in the financial sector, while assisting us to provide the high-quality support that our members deserve. To be eligible for this position you must currently be enrolled in an accredited university and willing to learn and combine theoretical knowledge with hands on experience while developing your professional skills. This is a year-round, full or part-time, flexible internship based on school schedule.

We are looking for an independent and responsible college or university student for our Desktop Support team. This person will be onsite assisting team members navigate technical challenges and assist in both navigating back end as well as hardware issues.

Responsibilities

• Perform work in support of assigned IT group - duties may vary depending on assignment
• Plan, install, and/or support IT equipment to include (but not limited to) workstations, mobile devices, printers, telephony systems, and audio/visual equipment.
• Apply knowledge gained from degree program in day-to-day duties/responsibilities
• May receive guidance and direction from management and/or senior-level staff
• Leverage technical knowledge and skills
• Work within established standards, change control, policies and procedures
• Provide exceptional customer service
• Perform other related duties as assigned

Qualifications

• Ability to present findings and conclusions clearly and concisely
• Ability to exercise initiative, produce desired results and achieve objectives
• Effective attention to detail
• Effective research, analytical, and problem-solving skills
• Effective verbal, written, and interpersonal communication skill
• Ability to apply sound judgment in analyzing and organizing problems
• Effective planning, organizational, and multi-tasking skills\
• Ability to work independently and effectively as a member of a team with a cooperative, positive attitude
• Experience with PCs and related software such as Microsoft Office (e.g., Excel, PowerPoint, Word,
  Access, etc.)

Desired Qualifications

• Pursuing a Computer Science or IT related degree path

Hours

• Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)

Location

• 141 Security Drive Winchester, VA

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces 2025
• 2025 PEOPLE Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes 2026 America's Best Large Employers
• Forbes 2025 America's Best Employers for New Grads
• Forbes 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.