Intern - Year Round (HR Shared Service Center)

Navy Federal Credit Union; Vienna (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Navy Federal Credit Union is seeking a Year Round Intern to join the HR Shared Services Center and serve as the first point of contact for HR inquiries. You’ll support processes, data entry, and routine HR actions while maintaining confidentiality.

The role requires pursuing an HR degree, strong MS Office skills, and a customer-service mindset. Hours are Monday through Friday, 8:00 AM–4:30 PM, with exposure to HR operations and audits as part of a comprehensive internship.

Qualifications

• Must be pursuing a degree from an accredited college/university, pursuing a degree or certifications in Human Resources
• Experience working with Microsoft Office suite (Outlook, Teams, Excel, Word)
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Customer service focus and relationship management skills
• Effective interpersonal, verbal, and written communication skills
• Team player with high learning agility and a growth mindset
• Effective research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to adapt to new technologies

Responsibilities

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Provide support with completing personnel actions in a deadline-driven environment
• Assist with answering customer inquiries in a timely manner
• Run audits as needed, research and address findings
• Assist with completing ad-hoc requests as necessary
• Maintain professionalism in all interactions, placing employee services and confidentiality as priority
• Provide comprehensive day-to-day operational support
• Perform other duties as assigned

Skills

Attention to detail

Customer service

Verbal and written communication

Team player

Analytical problem solving

Organizational skills

Time management

Initiative and judgment

Adaptability to new technologies

Education

Pursuing HR degree or HR-related certification

Tools

Microsoft Office Suite

Job description

Overview

The Year Round Intern will support theHR Shared Services Center (SSC) team, which serves as the first point of contact for all Human Resource needs. The HR SSC team provides service and guidance to all Navy Federal team members.

Responsibilities

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Provide support with completing personnel actions in a deadline-driven environment
• Assist with answering customer inquiries in a timely manner
• Run audits as needed, research and address findings
• Assist with completing ad-hoc requests as necessary
• Maintain professionalism in all interactions, placing employee services and confidentiality as priority
• Provide comprehensive day-to-day operational support
• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university, pursuing a degree or certifications in Human Resources
• Experience working with Microsoft Office suite (Outlook, Teams, Excel, Word)
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Customer service focus and relationship management skills
• Effective interpersonal, verbal, and written communication skills
• Team player with high learning agility and a growth mindset
• Effective research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to adapt to new technologies

Desired Qualifications

• Pursuing a degree or certifications in Human Resources
• Experience working with HR tools such as Oracle HCM
• Experience working with ServiceNow

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5550 Heritage Oaks Dr, Pensacola, FL 32526 | 820 Follin Ln, Vienna, VA 22180 | 141 Security Dr Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams:

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.