Intern - Year Round (Change Management)

Navy Federal Credit Union; Vienna (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

Navy Federal Credit Union is offering a year-round internship in Enterprise Technology Services Change Management. The intern will support operational, analytical, documentation, and reporting activities while learning established standards, policies, and procedures.

This role emphasizes collaboration, professional growth, and real-world project exposure in a financial services technology environment. Candidates must be enrolled in college-level courses or a degree program throughout the

Qualifications

• Must be pursuing a degree from an accredited college/university.
• Ability to exercise initiative and good judgment to make sound decisions.
• Effective interpersonal, verbal, and written communication skills.
• Strong attention to detail with the ability to maintain accuracy and meet deadlines.
• Commitment to professionalism, member service, and continuous learning.

Responsibilities

• Provide day-to-day operational support to the Change Management function within Enterprise Technology Services, including small projects or defined portions of larger initiatives.
• Assist with Change Management activities supporting business strategy, service transition, process consistency, and technology initiatives.
• Collaborate with Change Management team members, technology partners, business stakeholders, and other staff to complete assigned tasks.
• Perform basic research and qualitative or quantitative analysis to support process improvements, reporting, audit readiness, and decision-making.
• Attend selected meetings, maintain clear notes, document important discussion points, and track follow-up items.
• Process, update, and validate data in approved systems such as ServiceNow or related reporting tools; may generate basic reports or dashboards under guidance.
• Support routine reviews of data to help identify accuracy, completeness, timing, or process adherence issues.
• Contribute to documentation, job aids, presentations, and knowledge materials that improve consistency and team understanding of the Change Management process.
• Maintain professionalism in all interactions, with a focus on member service, collaboration, confidentiality, and attention to detail.
• Perform other duties as assigned

Skills

Initiative

Communication

Attention to detail

Time management

Independent working

Education

Pursuing a degree

Tools

ServiceNow

Excel

PowerPoint

SharePoint

Planner

Power BI

Job description

Overview

To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures.

This year-round internship provides an opportunity to gain practical experience in Navy Federal's Enterprise Technology Services Change Management function. The intern will support operational, analytical, documentation, and reporting activities while learning established standards, policies, and procedures. The role is designed for a student who can contribute to day-to-day team deliverables, participate in a collaborative environment, and develop technical, analytical, communication, and professional skills. This is a full-time or part-time flexible internship based on school schedule.

****A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.

Responsibilities

• Provide day-to-day operational support to the Change Management function within Enterprise Technology Services, including small projects or defined portions of larger initiatives
• Assist with Change Management activities that support business strategy, service transition, process consistency, and technology initiatives
• Collaborate with Change Management team members, technology partners, business stakeholders, and other staff to complete assigned tasks
• Perform basic research and qualitative or quantitative analysis to support process improvements, reporting, audit readiness, and decision-making
• Attend selected meetings, maintain clear notes, document important discussion points, and track assigned follow-up items
• Process, update, and validate data in approved systems such as ServiceNow or related reporting tools; may generate basic reports or dashboards under guidance
• Support routine reviews of data to help identify accuracy, completeness, timing, or process adherence issues
• Contribute to documentation, job aids, presentations, and knowledge materials that improve consistency and team understanding of the Change Management process
• Maintain professionalism in all interactions, with a focus on member service, collaboration, confidentiality, and attention to detail
• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to learn and adapt to new technologies, tools, workflows, and business processes
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem-solving skills
• Strong attention to detail with the ability to maintain accuracy and meet deadlines
• Effective word processing, spreadsheet, and presentation software skills
• Effective organizational, planning, note-taking, and time management skillsAbility to work independently and in a collaborative team environment
• Commitment to professionalism, member service, continuous learning, and self-development.

Desired Qualifications

• Interest in technology operations, IT service management, risk management, governance, audit readiness, or IT change management
• Exposure to data analytics, reporting, process documentation, or administrative support.
• Familiarity with ServiceNow, Microsoft Excel, PowerPoint, SharePoint, Planner, Power BI, or similar collaboration and reporting tools
• Ability to contribute to reports, presentations, process maps, and other team deliverables with coaching from experienced staff

Hours

• Monday - Friday, 8:00AM - 4:30PM (Part-Time at least 20 hrs/week)

Location

• 5550 Heritage Oaks Drive, Pensacola, FL 32526
• 820 Follin Lane SE Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.