Principal Enterprise Change Management Specialist (Cloud Based Transformation)

Navy Federal Credit Union; Vienna (VA); On-site; USD 120,000 - 190,000; Full time

Job summary

Navy Federal Credit Union seeks a senior Change Management professional to lead multi-year transformations, translating technical decisions into business and people impacts. You will plan, implement, and sustain change initiatives aligned with business objectives and drive enterprise-wide adoption.

Role emphasizes governance, communication, training strategies, and executive advisory support across levels, with a focus on building organizational agility and resilience.

Qualifications

• 7+ years of change management or related field.
• Subject matter expert with understanding of interrelationships across disciplines.
• Experience with governance and compliance in enterprise transformation.
• Executive coaching and change capability building.
• Experience leading complex, multi-year change programs.

Responsibilities

• Shape enterprise change strategy and governance.
• Advise executives on change leadership and adoption.
• Represent change management in strategic planning forums.
• Evaluate enterprise change capability maturity assessments.
• Align change strategy with digital transformation roadmaps.
• Own design and delivery of change strategies.
• Lead through ambiguity and align stakeholders across programs.
• Deliver Prosci-based training to internal stakeholders.

Skills

Change management

Organizational design

Governance

Executive coaching

Change capability building

Strategic thinking

Stakeholder management

Cross-functional leadership

Education

Bachelor's Degree in Business or related field

Master's Degree or MBA

Tools

Prosci Methodology

Job description

Overview

This individual will have experience leading change for complex, multi-year technology and operating-model transformations; translating technical decisions into business and people impacts; conducting iterative stakeholder and change-impact assessments; and preparing leaders and teams through phased releases, evolving dependencies, and operational-readiness milestones.

Facilitate organizational transformation by effectively planning, implementing, and sustaining change initiatives that align with business objectives. Evaluate the impacts of change, develop comprehensive communication and training strategies, and engage with stakeholders across all levels. Ensure seamless transitions and foster the successful adoption of new processes, systems, or structures. Serve as a strategic advisor and architect of enterprise-wide change frameworks, ensuring alignment with organizational transformation goals. Develop and implement best practices, frameworks, and tools to support organizational agility and resilience. Recognized as a thought leader in the field.

Responsibilities

• Shape enterprise change strategy and governance.
• Advise executives on change leadership.
• Represent change management in strategic planning forums.
• Evaluate and improve enterprise-wide change capability maturity assessments.
• Integrate change strategy with digital transformation roadmaps.
• Own design and delivery of change strategies.
• Lead through ambiguity and resistance, align executive stakeholders, and integrate with interdependent programs to enable strategic execution at scale
• Deliver change management presentations and Prosci-based training to internal stakeholders to support skill building for project teams, leaders, and front-line employees.

Qualifications

• 7+ years of experience in change management or related field.
• Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines.
• Organizational design and transformation.
• Change portfolio management.
• Executive coaching.
• Change capability building.
• Governance and compliance.
• Expertise in enterprise transformation.
• Strong executive presence and advisory skills.
• Proven track record of leading complex change programs.
• Strategic foresight and scenario planning.
• Experience with global change programs and regulatory compliance.
• Bachelor's Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience

Desired Qualifications

• Master's Degree or MBA.
• Prosci Master Certification or equivalent.
• Demonstrated experience designing, applying, and interpreting change readiness metrics, including qualitative and quantitative indicators, to assess organizational readiness, inform change strategy, and guide executive decisionmaking across complex initiatives.
• Demonstrated experience leading and enabling crosshorizontal collaboration across multiple business units, functions, and disciplines to align stakeholders, resolve dependencies, and drive coordinated change outcomes at the enterprise level.
• Demonstrated thought leadership through professional associations, authored whitepapers, conference speaking engagements, or leading seminars related to organizational change, transformation, or organizational effectiveness.
• Advanced research, analytical, and problemsolving skills, with expert ability to synthesize information and translate insights into actionable change management recommendations.
• Expert verbal and written communication skills, including executivelevel storytelling and facilitation.
• Significant experience leading, guiding, mentoring, and developing others, including change practitioners, leaders, and crossfunctional partners.
• Advanced capability in presenting complex findings, insights, and recommendations clearly and concisely to executive and senior management audiences.
• Demonstrated ability to exercise independent judgment and initiative, consistently producing desired results and achieving strategic objectives in ambiguous environments.
• Significant experience leading largescale organizational change management efforts, including organizational impact and readiness assessments, stakeholder identification and alignment, communications strategy and execution, and training needs assessment.
• Extensive experience managing complex initiatives from creation through execution and evaluation, with accountability for outcomes, adoption, and sustained results in support of change management delivery.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.