Intern, Ticket Services (Spring 2027)

Paycom - ATS; Vienna (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Wolf Trap Foundation for the Performing Arts is offering a part-time, 12-week internship focused on ticket operations for upcoming performances at The Barns at Wolf Trap. You will interact directly with patrons, group leaders, and donors while developing strong customer service and financial reconciliation skills.

Applicants must be undergraduate or graduate students (or recent grads up to 2 years) with strong writing and communication abilities, and be physically located in VA/MD/DC for the

Qualifications

• Strong customer service skills and effective business writing.
• Excellent written and verbal communication and interpersonal abilities.
• Proactive, detail-oriented with initiative and reliability.

Responsibilities

• Assist with ticket operations for performances at The Barns at Wolf Trap.
• Provide ticket information to patrons and internal/external customers.
• Handle requests and support donor and group engagements.
• Perform financial reconciliation and reporting tasks.
• Learn ProVenue ticketing system and related reports.
• Assist with audits, presales, and VIP package preparation.

Skills

Customer service

Business writing

Communication

Interpersonal skills

Initiative

Microsoft Office

Attention to detail

Proactive problem-solving

Education

Undergraduate student

Graduate student

Recent graduate (up to 2 years)

Career-changer pursuing degree

Tools

ProVenue ticketing system

Microsoft Office

Job description

APPLICATION DEADLINE: Applications are accepted and reviewed on a rolling basis. Applications will not be considered after December 1. You must complete your application within three days of starting it for it to be processed.EXPECTED DURATION: 12 weeks (part-time; up to 21 hours/week)PAY RATE: $13.75/hourLOCATION: We’re pleased to consider applicants who will be physically located in and who will have a local address in Virginia, Maryland, or the District of Columbia for the duration of their employment. The Foundation does not offer fully remote work for any positions. Applicants who reside in any other state would be required to be physically located in and provide a local address in Virginia, Maryland, or the District of Columbia prior to starting work for Wolf Trap Foundation. If applicant cannot be onsite on Tuesdays and Wednesdays, an onsite schedule should be discussed if contacted for an interview.POSITION DESCRIPTION: Assist with ticket operations for upcoming performances, which helps increase Wolf Traps exposure and reputation. Handle requests, and assist with performances at The Barns at Wolf Trap. Applicants should be personable as they will interact directly with patrons, group leaders, and donors.Provide relevant ticket information to internal and external customersFinancial reconciliation and reportingLearn ProVenue ticketing system and relevant ticketing reportsAssist with proofing Filene Center audits, artist and donor presales, and VIP PackagesREQUIREMENTS:Strong customer service skills, business writing, creativity, and initiativeOutstanding writing, communication, and interpersonal skillsStrong computer skills including knowledge of Microsoft OfficeAttention to detailEnthusiasm and initiativeFor additional information, contact [e-mail] with questions.PROGRAM ELIGIBILITY:Undergraduate students (must have completed at least 1 year of undergraduate study)Graduate studentsRecent graduates (up to 2 years out of school)Career-changers currently enrolled in a degree programInternational students (J-1 or F-1 Visa required)Must be physically located in and have a local address in Virginia, Maryland, or the District of Columbia for the duration of their employmentPHYSICAL DEMANDS:Must be able to remain in a stationary position 75 percent of the timeConstantly operates a computer and other office equipment (i.e. calculator, copier, printer, etc.)Occasionally required to walk, stoop, bend and reach with armsLift/move up to 10 pounds infrequentlyWe’re pleased to consider applicants who will be physically located in and who will have a local address in Virginia, Maryland, or the District of Columbia for the duration of their employment. The Foundation does not offer fully remote work for any positions. Applicants who reside in any other state would be required to be physically located in and provide a local address in Virginia, Maryland, or the District of Columbia prior to starting work for Wolf Trap Foundation.Wolf Trap Foundation for the Performing Arts is an Equal Opportunity Employer. We are committed to creating a diverse, equitable and inclusive work environment that embraces and encourages different perspectives. We work to reflect and be representative of the communities in which we serve and in which we reside. Qualified individuals with disabilities and disabled veterans who need assistance or an accommodation in our job application processes should contact [e-mail]. An offer of employment is contingent on successfully passing a background check.